Hotel Receptionist📣 Job Ad

About the Role

This full-time position for a Hotel Receptionist is based in Riyadh. The role involves overseeing reception operations and staff to ensure smooth guest experiences.

Key Responsibilities

• Oversee reception staff, coordinate department schedules, and provide training on reservations, check-in, and check-out procedures.
• Maintain the efficient operation of the reception department by managing shift schedules and reservation lists, and ensuring necessary paper records are kept.
• Promote staff development in customer service and guest satisfaction, and manage the resolution of disputes and complaints.
• Ensure the implementation of hotel policies and procedures.
• Develop and maintain professional relationships with external partners, including travel and booking agencies.
• Review hotel rates and organize invoices accordingly.

Experience and Qualifications

Candidates are expected to have between 2 to 5 years of relevant experience. Specific educational qualifications are not detailed in the provided information.

Work Environment

This is a full-time position located in Riyadh. The role requires active participation in the day-to-day operations of the hotel's front desk.

Role Overview

The Hotel Receptionist will be instrumental in managing the front desk operations, ensuring a high standard of service for guests. This includes staff supervision, operational efficiency, and fostering positive guest relations.