IT Specialist📣 Job Ad

About the IT Specialist Role

Fakeeh Care Group is seeking an IT Specialist to join their team in Riyadh. This full-time position is suitable for individuals with 0-1 years of experience in IT support or application support, ideally within a healthcare setting. The role focuses on providing essential technical support and maintaining IT systems to ensure efficient operations.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Respond to service requests via phone, email, ticketing system, or in-person.
• Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
• Install, configure, and maintain software, hardware, and system updates.
• Assist in IT asset tracking, inventory management, and equipment setup.
• Document technical issues and solutions in the service desk knowledge base.
• Escalate complex issues to senior IT staff or specialized teams as needed.
• Assist with onboarding and offboarding tasks, including hardware deployment and account setup.
• Continuously monitor the performance and availability of systems and networks.
• Plan, test, and implement upgrades for information systems.
• Integrate new software applications into existing systems.
• Ensure new applications are integrated and deployed efficiently across the business.
• Maintain up-to-date technical documentation.
• Develop and implement backup and disaster recovery procedures.
• Develop procedures to maintain security and protect systems from unauthorized use.
• Develop tools, procedures, and training sessions for relevant staff.
• Install, configure, and maintain servers and data storage systems.
• Mentor team members and educate users on system administration best practices.
• Stay updated with emerging technologies and best practices in system administration.
• Perform other duties as assigned within the scope of the job.

Required Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 0-2 years of experience in IT support or application support, preferably in a healthcare setting.

Essential Skills and Abilities

• Strong knowledge of system administration for operating systems.
• Proficiency in maintaining systems.
• Ability to monitor system performance and availability.
• Capability to develop and implement backup and disaster recovery procedures.
• Strong problem-solving skills.
• Excellent documentation and organizational skills.
• Mentoring skills to guide team members and educate users.
• Awareness of emerging technologies and best practices in system administration.

Preferred Licenses and Certifications

• CompTIA A+
• Held Desk Institute Support Center Analyst (HDI-SCA)
• Certified Hardware Asset Management Professional (CHAMP)
• Certified IT Asset Manager (CITAM)
• Microsoft Certified: Modern Desktop Administrator Associate
• Project Management Professional (PMP)
• IT Infrastructure Library (ITIL)

Work Environment

This is a full-time position based in Riyadh. The role involves working within the IT department of Fakeeh Care Group, contributing to the smooth operation of their technological infrastructure.