IT Support Technician

Join Blueforce Inc. as an Information Technology (IT) Technician!
We are seeking a dedicated IT Technician to support the DoD English Language Training Program in Saudi Arabia. In this critical role, you will provide comprehensive technical support to ensure smooth operations of all technical requirements related to our instructional programs.

Key Responsibilities:

• Support technical requirements for program operations.
• Troubleshoot and resolve technical issues during program delivery.
• Collaborate with instructional staff to identify and address technical support needs.
• Maintain and update technical documentation, including system configurations and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

Minimum Qualifications:

• Ability to support all technical requirements for program support.
• Technical knowledge of programs used for instruction, exercises, and testing.
• Experience troubleshooting hardware issues for computers, smart screens, server stacks, and audio equipment.
• Intermediate proficiency in both English and Arabic.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational setting.
• Knowledge of network infrastructure and hardware configurations.

Join Alfaisal University as an IT Technician!
As an integral part of our Information Technology department, you will provide essential technical support to enhance our educational environment, especially in smart classrooms and auditoriums. Your expertise will ensure seamless operation of our technological resources.

Primary Duties & Responsibilities:

• Setup and installation of audio-visual and IT equipment in classrooms and auditoriums.
• Provide higher-level support for application/system functionality to users and vendors.
• Monitor and ensure quality by checking sound and projector performance.
• Troubleshoot and resolve issues with audio-visual systems during events.
• Perform routine diagnostics and problem-solving for all media equipment.
• Maintain and update an inventory of technological equipment.
• Liaise with third-party engineers for hardware servicing and repairs.
• Assist in creating FAQs for end-users.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum one year of professional experience in IT support or related fields.

Join us to make a difference and support our commitment to educational excellence!

Join our team as an IT Technician!
We are looking for a skilled IT Technician to enhance our technical support capabilities. The ideal candidate will possess a variety of technical skills essential for success in the field.

Technical Skills:

• Proficient in handling UTP and fiber cables (CAT5, CAT5e, CAT6, fiber MM, fiber SM).
• Skilled in bunching, terminating, and testing UTP cables.
• Ability to install various pipeline systems including trunks, ducts, flex pipes, and EMT pipes.
• Experience with equipment such as Fluke, Fusion splicer, Mechanical splicer, OTDR, Power meters, and light sources.
• Competent in performing fiber optic tests and troubleshooting issues.
• Technical understanding of loss and attenuation principles.
• Familiarity with basic computer applications, especially Excel and the Internet; eager to learn new software.
• Knowledge of foundational electricity principles relevant to telecommunications (voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC).
• Experience using electric power measurement instruments (multi-meters, Avo meters).
• Capable of using both hand tools and electric power tools (*, cable lugs crimper, hot guns, heat shrinks, Hilti, drills).
• Adept at installation, racking, and stacking equipment such as switches, routers, UPSs, and both indoor and outdoor cameras.

Additional Skills:

• Flexibility to work varied schedules, on-call duty, overnight, weekends, holidays, and extended travel.
• Strong team player with the ability to collaborate effectively.
• Physical capability to lift and move weights up to 50 Kg.
• A valid Saudi driver’s license is required.
• Fair command of the English language.