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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

AtkinsRéalis is seeking an experienced ITS Director – Fare Collection System to oversee the comprehensive management, performance, and integration of the fare collection system across the Public Transport Network in Riyadh, Saudi Arabia. This pivotal role involves managing Automatic Fare Collection (AFC), Customer Contact Center (CCC), and associated systems, ensuring seamless integration with external stakeholders like the Metro Network. The ITS Director will be instrumental in ensuring efficient interfaces between ITS Contractors and other transport operators, facilitating the smooth operation of both bus and metro systems. This position is responsible for all ITS-related technical deliverables on behalf of the Employer, ensuring no scope or responsibility gaps exist across various contractors and systems. The role is critical for maintaining system performance, revenue management, Central Clearing House operations, stakeholder reporting, vendor management, and adherence to RCRC/contractual obligations, ultimately ensuring all ITS systems operate efficiently, meet contractual KPIs, and support seamless public transport operations across approximately 1,000 metro and bus stations.

Key Responsibilities

  • Oversee the performance and reliability of fare collection systems, including AFC and CCC, as well as all integrations with AVM and Journey Planning systems.
  • Ensure effective interface management between Bus Contractors, ITS Contractors, and external systems and stakeholders, such as the Metro.
  • Monitor system performance and proactively resolve inconsistencies, faults, and integration issues.
  • Ensure robust revenue collection and management processes are implemented and maintained between operators and the Client's finance department.
  • Verify that contractors consistently meet their contractual KPIs and performance targets.
  • Supervise maintenance, backup, cybersecurity, and data protection practices for all relevant systems.
  • Lead and manage all vendor and contractor relationships pertaining to ITS systems.
  • Ensure the proper implementation of software management best practices and strict adherence to data security requirements.
  • Review and formally approve all technical deliverables submitted by ITS contractors.
  • Proactively identify and close any existing responsibility gaps related to the ITS scope.
  • Ensure the timely implementation of all necessary interfaces to support smooth bus operations.
  • Lead and execute comprehensive stakeholder reporting related to ITS performance and compliance.
  • Support operational readiness initiatives and contribute to continuous improvement efforts within the ITS domain.

Qualifications and Experience

  • A Bachelor's degree in Engineering, IT, or a related field.
  • A minimum of 12 years of senior technical and management experience in ITS and transport systems or related fields.
  • Proven experience in managing large-scale ITS system integrations, including their operations and maintenance.
  • Demonstrated experience in contractor and stakeholder management.
  • A strong understanding of system interfaces, software management principles, and cybersecurity best practices.
  • Experience in KPI monitoring and performance management.
  • Proven ability to lead diverse, multidisciplinary teams and foster a culture of technical excellence.
  • Excellent communication and stakeholder management abilities.
  • The capacity to manage complex, multi-contractor environments effectively.
  • Strong analytical and problem-solving skills.

Required Skills and Expertise

  • Fare Collection Systems
  • Automatic Fare Collection (AFC)
  • Customer Contact Center (CCC)
  • Intelligent Transport Systems (ITS)
  • Automatic Vehicle Monitoring (AVM)
  • Journey Planning Systems
  • Revenue Management
  • Central Clearing House
  • Vendor Management
  • Compliance
  • Cybersecurity
  • Data Protection
  • Software Management
  • KPI Monitoring
  • Performance Management
  • Stakeholder Reporting
  • Leadership
  • Communication
  • Problem-solving

Work Location and Type

This is a full-time position based at the project site in Riyadh, Saudi Arabia.


Requirements

  • Requires +10 Years experience

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