Key Account Specialist

About the Role

Merck Sharp & Dohme Corp is seeking a Key Account Specialist for a full-time position in Riyadh. This role is responsible for managing key accounts and ensuring the efficient allocation of organizational resources. The Key Account Specialist will focus on developing mutually beneficial long-term partnerships with key accounts, contributing to sales growth and market share. This is a field-based position requiring daily contact with key accounts.

Strategic Sales Planning

• Cooperate in the development of strategic and tactical plans with sales management, marketing, and technical teams.
• Identify commercial opportunities through networking with various stakeholders.
• Develop and implement key account and strategic plans aligned with the business unit's strategic and tactical plan, based on customer needs analysis.
• Utilize data from CRM, other data sources, and personal experience to maintain updated customer information.
• Ensure key account information is continuously updated in the CRM system.

Key Account Management

• Build strong business relationships with key accounts to foster satisfaction and loyalty.
• Implement solutions for customers based on their identified needs.
• Maintain daily contact with Key Accounts (KA), Key Opinion Leaders (KOL), and other stakeholders from various areas (*, Universities, breeding organizations, or associations).
• Strive for mutually beneficial outcomes aligned with business goals.
• Identify key accounts, key influencers, and decision-makers through thorough market analysis.
• Organize round table meetings, workshops, presentations, and regional symposia in collaboration with the sales team, marketing, and the technical manager.

Internal Collaboration

• Share all key account information with colleagues across business units using the CRM system and other tools, ensuring continuous updates of customer information.
• Work closely with other departments such as marketing, sales, and technical within the business unit, as well as with other Key Account Managers (KAMs) from different business units.
• Effectively use CRM and other tools, market research data, and personal targeting experience to develop territory action and call plans per target customer group and individual customer.

Compliance and Professional Standards

• Ensure all activities comply with company standards and the Company’s code of conduct.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in key account management or a similar field. The role requires a proactive approach to building and maintaining client relationships and a strong understanding of strategic sales planning.