Mgr InRoom Dining📣 Job Ad

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Manager for In-Room Dining to oversee daily operations in Riyadh. This full-time position requires 2-5 years of experience and is responsible for leading a team to ensure exceptional guest service and operational efficiency within the Room Service department.

Managing Day-to-Day Operations

This role involves supervising and managing employees to ensure all day-to-day operations are conducted according to established standards. The manager will oversee daily shift operations, ensure compliance with Room Service policies and procedures, and manage staffing levels to meet guest service, operational needs, and financial objectives. The ability to perform employee duties in their absence is also a key aspect of this role, alongside ensuring property policies are administered fairly and consistently.

Leading the Room Service Team

Leadership is central to this position, requiring the ability to influence and encourage team members through strong interpersonal and communication skills. The manager will serve as a role model, demonstrating honesty, integrity, and sound financial decision-making. Building mutual trust, respect, and cooperation among team members is essential. This includes providing guidance, setting performance standards, developing specific goals, and ensuring employee productivity. Regular communication with employees regarding business objectives, performance expectations, and recognition of contributions is expected.

Financial and Budgetary Management

The Manager will be involved in the financial management of the department. This includes comprehending budgets, operating statements, and payroll reports. A key responsibility is participating in the management of controllable expenses to achieve or exceed budgeted financial goals.

Ensuring Exceptional Guest Satisfaction

Providing service that exceeds guest expectations is a primary focus. The manager will improve service by understanding guest needs, providing feedback, and individual coaching to employees. Daily operations will be managed with an emphasis on quality, standards, and meeting customer expectations. Guest satisfaction will be a recurring theme in departmental meetings, with a focus on continuous improvement. The manager will empower employees to deliver excellent customer service and interact with guests to gather feedback on product quality, service levels, and overall satisfaction, while also handling guest problems and complaints effectively.

Human Resources and Development

This role involves identifying and addressing the developmental needs of others through coaching and mentoring. The manager will also be responsible for developing and implementing training programs to enhance employee knowledge and skills. Supporting a departmental orientation program for new hires and monitoring adherence to cash handling and credit policies are also key HR functions. Soliciting employee feedback and utilizing an open-door policy to address employee concerns will contribute to a positive work environment.