NOC Engineer Server OS & Storage Monitoring📣 Job Ad

About the Role

NextEra is seeking a full-time NOC Engineer specializing in Server, OS & Storage Monitoring to join their team in Riyadh. This role is crucial for maintaining continuous visibility and ensuring the high availability and performance of critical IT infrastructure.

Role Overview

The NOC Server, OS & Storage Monitoring Engineer is responsible for proactively monitoring the server infrastructure, operating systems, and storage environments. The position involves fault detection, capacity analysis, and technical resolution to guarantee the optimal functioning of all monitored systems.

Key Responsibilities

• Continuously monitor Windows and Linux servers, operating system performance, and storage systems (NAS/SAN).
• Utilize monitoring tools such as PRTG and SolarWinds to track server health, resource consumption, and availability.
• Detect and analyze performance anomalies, capacity bottlenecks, and hardware faults on monitored systems.
• Investigate and resolve OS-level issues including process failures, memory leaks, and disk space alerts.
• Coordinate with storage teams to monitor NAS/SAN performance, I/O metrics, and replication health.
• Ensure complete and documented shift handovers with up-to-date system status and open incidents.
• Escalate unresolved critical issues to the Project Manager with full diagnostic context.
• Maintain detailed incident records and contribute to root cause analysis documentation.
• Evaluate and review daily task performance and share findings before shift end.
• Support patch monitoring and scheduled maintenance windows for server infrastructure.

Work Environment

This is a full-time position based in Riyadh. The role operates within a Network Operations Center (NOC) environment, requiring diligent attention to system monitoring and incident management.

Required Skills and Tools

Proficiency in monitoring tools such as PRTG and SolarWinds is essential. The role requires a strong understanding of server infrastructure, operating systems (Windows and Linux), and storage systems (NAS/SAN). The ability to analyze performance metrics, detect anomalies, and resolve OS-level issues is critical.

Documentation and Escalation

Maintaining accurate incident records and contributing to root cause analysis are key aspects of this role. Effective communication and timely escalation of critical issues to the Project Manager, with comprehensive diagnostic information, are also required.