NOC Engineer📣 Job Ad

About the Role

Prospex Development is seeking a skilled and dedicated NOC Engineer to join its team in Riyadh, Saudi Arabia. This full-time position is essential for maintaining the health and performance of the company's IT and network infrastructure. The role involves proactive monitoring, swift incident resolution, and contributing to the continuous improvement of system stability and performance to ensure high availability across operations.

Key Responsibilities

• Monitor and maintain the network and IT infrastructure to ensure high availability and optimal performance.
• Troubleshoot and resolve system, server, and network-related issues in a timely and efficient manner.
• Manage and provide support for Microsoft infrastructure, including Active Directory (AD), DNS, DHCP, and IIS.
• Configure, maintain, and support network devices and essential security tools.
• Perform incident handling, conduct root cause analysis, and escalate issues as required.
• Maintain accurate and up-to-date documentation for systems, configurations, incidents, and their resolutions.
• Support infrastructure upgrades, enhancements, and various IT projects.
• Collaborate effectively with internal IT teams to enhance overall system reliability and security.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• A minimum of 2 to 5 years of experience in a NOC, network support, or IT infrastructure role.
• Hands-on experience with Microsoft Windows Server environments and core services such as Active Directory (AD), DNS, DHCP, and IIS.
• A solid understanding of networking fundamentals, including TCP/IP, routing, switching, and VPNs.
• Previous experience utilizing monitoring and alerting tools.
• Strong system administration and troubleshooting capabilities.
• Excellent communication and teamwork abilities.
• Fluency in Arabic is a mandatory requirement for this role.

Required Skills

• NOC Operations & Incident Management
• Network Monitoring & Troubleshooting
• Windows Server Administration
• Proficiency in Active Directory, DNS, DHCP, and IIS
• Basic Networking & IT Security principles
• Documentation & Reporting

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working 8-hour shifts on a rotational schedule. Prospex Development provides an air ticket, family status coverage for a spouse and up to two family members, and comprehensive medical insurance with family coverage for up to two dependents.