OpenShift & Application Support Engineer

About the Role

Wareef is seeking an experienced OpenShift & Application Support Engineer to join its team in Riyadh, Saudi Arabia. This full-time role focuses on providing critical support for OpenShift Container Platform and various applications, particularly within the banking sector.

Key Responsibilities

• Administer and support the OpenShift Container Platform.
• Provide comprehensive application and production support.
• Support Digital Channels and Corporate Banking applications.
• Conduct troubleshooting, Root Cause Analysis (RCA), and technical investigations.
• Manage application monitoring, log analysis, incident management, and production issue resolution.
• Support software troubleshooting and deployment activities.
• Manage critical production incidents and coordinate effectively with technical teams and stakeholders.

Required Qualifications and Experience

• 5-10 years of experience in Application/Production Support, with hands-on OpenShift experience.
• Demonstrated experience in OpenShift Container Platform administration and support.
• Strong background in Application Support and Production Support.
• Experience supporting Digital Channels and Corporate Banking applications.
• Understanding of Corporate Banking functions, workflows, and transaction processing.
• Knowledge of Linux/Unix, networking, middleware, and application connectivity.
• Proficiency in troubleshooting, Root Cause Analysis (RCA), and technical investigation.
• Experience in application monitoring, log analysis, incident management, and production issue resolution.
• Knowledge of software troubleshooting and deployment support.
• Good understanding of ITIL processes, including Incident, Problem, and Change Management.
• Banking or financial sector experience is highly preferred.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a professional team environment focused on critical application and platform support.

Application Process

The salary for this position will be disclosed during the interview process.