Partner Support Specialist

About the Role

Ninja (quick-commerce) is seeking a Partner Support Specialist to join their team in Riyadh, Riyadh Province. This full-time role focuses on providing essential support to restaurant partners, addressing their daily operational challenges, and ensuring timely resolution of inquiries. The specialist will serve as a primary point of contact, coordinating effectively with internal teams to maintain strong partner relationships.

Key Responsibilities

• Respond to inquiries and complaints from restaurant partners in a professional manner.
• Provide support to partners regarding issues related to orders, the platform, and daily operations.
• Coordinate with relevant internal teams to resolve partner issues and keep partners informed of progress.
• Record and track all partner issues, ensuring consistent follow-up until successful resolution.
• Maintain accurate records of partner interactions and prepare tracking reports using Microsoft Excel.
• Cultivate positive relationships with restaurant partners through reliable and responsive support.

Required Qualifications and Experience

• Previous experience in customer service or customer support roles.
• Good working knowledge of Microsoft Excel.
• Experience in food delivery, restaurant operations, or partner support is considered a plus.

Essential Skills

• Strong communication skills, both written and verbal.
• Demonstrated problem-solving abilities.
• Ability to handle complaints professionally and manage multiple requests simultaneously.
• Strong organizational skills and meticulous attention to detail.

Work Environment

This role is based in Riyadh, Saudi Arabia, and operates on a full-time basis within a quick-commerce environment focused on supporting restaurant partners.