Project Management Manager

Job Title: Technical Business Follow-up Officer (Liaison with the Technical Provider) Reports to: Management / Operations Manager Job Type: Full-time

Overall Objective of the Job Follow up on the technical works of the contracted company and supervise its outputs to ensure compliance with the company's requirements, timelines, and agreed-upon standards, and act as a liaison between the company's management and the technical provider.

Main Duties and Responsibilities

• Follow up on the workflow at the technical company daily and ensure adherence to the timeline and delivery phases.
• Review outputs and deliveries before approval and ensure compliance with the agreed-upon requirements and specifications.
• Document the company's requirements and translate them into clear tasks for the provider and follow up on their implementation.
• Prepare periodic reports (weekly/monthly) on the percentage of completion, outstanding issues, and risks, and submit them to management.
• Follow up on contract items and Service Level Agreement (SLA) and ensure the provider's compliance with them.
• Manage coordination meetings with the technical company and document their minutes and decisions.
• Receive reports and observations from company employees and follow up on their processing with the provider until closure.
• Follow up on technical support and maintenance and ensure problem resolution within the specified timeframe.
• Review invoices and dues against what has actually been delivered before approving them for payment.
• Organize and securely archive documents, contracts, login credentials, and permissions.

Educational Qualifications