Renewals Manager📣 Job Ad

About the Renewals Manager Role

Cisco is seeking a Renewals Manager to join its team in Riyadh, KSA. This full-time position is central to driving recurring revenue and ensuring customers realize the full value of their investments. The role involves leading the end-to-end renewal process for accounts of medium complexity, balancing commercial strategy with customer business objectives.

Role Context at Cisco

At Cisco, innovation drives how data and infrastructure connect and protect organizations in the AI era. With 40 years of experience, Cisco develops solutions that enhance human and technology collaboration, providing security, visibility, and insights. This role contributes to simplifying the renewal process and securing long-term partnerships by collaborating across sales, customer success, and channel partner teams, fostering a culture built on empathy and innovation.

Key Responsibilities

• Coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans, validate customer data, and support a unified renewal strategy.
• Drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk, and supporting ordering readiness across moderately complex deal structures.
• Apply structured methodologies, such as MEDDPIC, along with customer and market insights, to guide renewal conversations and reinforce Cisco’s value proposition.
• Utilize AI tools, automation, and data-driven insights to improve renewal workflows, support forecasting, identify churn risks, and uncover expansion opportunities including cross-sell and upsell.

Required Experience and Skills

Candidates for this position should possess 5-10 years of relevant experience. The role requires the ability to leverage AI-driven insights and structured methodologies to identify expansion opportunities and mitigate risks, ensuring successful, on-time renewals. Acting as a trusted advisor, the Renewals Manager will coordinate cross-functional teams to provide a seamless transition and a unified experience for customers.

Work Environment and Collaboration

The Renewals Manager will operate within a dynamic team environment, collaborating closely with various internal stakeholders including Sales, Customer Success, and Renewals Specialists. Cisco's global network of experts fosters opportunities for professional growth and impact, with a focus on empathetic collaboration to deliver unified, customer-facing solutions.

Application Information

Applications for this role commenced on July 3rd and are expected to remain open for approximately 4 to 6 weeks.