Account Manager II📣 Job Ad

About the Account Manager II Role

Panasonic Avionics Corporation is seeking an Account Manager II to join their team. This full-time position is based in Jeddah and Makkah, Saudi Arabia. The role involves developing and managing customer accounts to ensure long-term business success and superior customer service within the inflight entertainment industry.

Role Overview and Responsibilities

The Account Manager II is responsible for developing new accounts and expanding existing ones within a designated geographic territory. This includes planning and tracking regional customer service efforts to deliver exceptional service and achieve sustained business growth. The role requires building and maintaining strong relationships with customers and internal departments to effectively address customer needs. Key responsibilities include managing assigned customer accounts, ensuring contractual obligations are met, and promoting Panasonic Avionics Corporation's products and services through regular customer engagement. The position also involves overseeing customer satisfaction initiatives, identifying performance deficiencies, and supporting business operations such as collections, revenue recognition, and sales forecasting.

• Manage assigned customer accounts and provide support to other accounts as directed.
• Review and ensure fulfillment of contractual requirements for assigned customers.
• Develop long-term business growth through consistent customer management engagement.
• Plan regional customer service to meet satisfaction demands and future business growth.
• Ensure excellent execution, communication, and delivery across all interfacing departments.
• Manage customer survey activities and satisfaction scorecards, tracking ratings to measure satisfaction levels.
• Identify resource or performance deficiencies and collaborate with the account team for resolution and new business acquisition.
• Support business operations between the customer and Panasonic, including collections, revenue recognition, PO receipt, sales forecasting, and change requests.
• Prepare reports and presentations to communicate potential opportunities and issues to customer teams and senior management.
• Provide reports on product improvements, trends, problem resolution, and corrective actions to management, customer teams, and customers.
• Assist in regional budget management and support the establishment of sales growth and profit targets.

Qualifications and Experience

Candidates should possess 5 to 10 years of experience in account management. A Bachelor's degree in a related field or equivalent work experience is required. A strong understanding of In-Flight Entertainment systems and their components, along with knowledge of the aviation or related industry, is essential. The role demands excellent written and verbal communication, negotiation, and presentation skills. The ability to interact effectively with individuals from diverse social, cultural, economic, and educational backgrounds is crucial. Proven experience in problem-solving, decision-making, and multi-tasking to professionally and promptly address customer inquiries or complaints is necessary.

• 5-10 years of account manager experience.
• Bachelor's degree in a related field or commensurate work experience.
• Technical understanding of In-Flight Entertainment systems and related components.
• Strong knowledge of the Aviation or related industry.
• Excellent written and verbal communication skills.
• Excellent negotiation and presentation skills.
• Ability to communicate with persons of various social, cultural, economic, and educational backgrounds.
• Proven experience with problem-solving, decision-making, and multi-tasking.
• Ability to develop and maintain excellent working relationships with customers and internal departments.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Problem Solving and Judgment

This role requires the ability to resolve a wide range of issues in imaginative and practical ways. The Account Manager II will work on problems of diverse scope, where data analysis necessitates the evaluation of identifiable factors. Demonstrating good judgment in selecting methods and techniques for obtaining solutions is a key aspect of the position.

Company Principles and Culture

Panasonic Avionics Corporation is committed to a diverse and inclusive culture. The company values contributions to society, fairness, honesty, cooperation, team spirit, continuous improvement, courtesy, humility, adaptability, and gratitude. They believe that the bright minds behind their work are essential to leading the industry.