مدير إدارة حجوزات فنادق

Revenue & Reservations Manager – مدير الإيرادات والحجوزات

General objective of the job:
Maximizing the revenues of the establishment (such as a hotel or tourism company) through effective management of room rates or services, analyzing market and demand data, along with managing reservations and ensuring excellent customer service.

✅ Tasks and Responsibilities:

First: Revenue Management

• Analyzing market trends and competition to determine optimal pricing strategies.

• Preparing daily, weekly, and monthly revenue reports.

• Using revenue management tools (such as: OTA Insight, STR, RMS).

• Developing strategies to improve occupancy ratios and revenue per available room (RevPAR).

• Collaborating with sales and marketing teams to achieve financial goals.

Second: Reservations Management

• Managing the booking system (PMS/CRS) and ensuring the accuracy of room/service availability.

• Responding to customer inquiries and confirming reservations.

• Coordinating with other departments (such as: reception, housekeeping).

• Ensuring the accuracy of customer data entry and reservation prices.

Required Skills:

• Experience in the hospitality sector (especially hotels).

• Strong analytical skills and strategic decision-making.

• Knowledge of revenue and reservations management systems.

• High communication skills and ability to manage a team.

• Proficient in English (writing and speaking).