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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

stc is seeking a Senior Hospitality Management Analyst to join its team in Riyadh, Saudi Arabia. This position is responsible for leading and managing all Workplace Hospitality Services, ensuring timely service delivery and adherence to business policies. The role involves overseeing external vendors to maintain high service quality standards.

Key Responsibilities

  • Manage and provide all Group Workplace Hospitality Services for stc Group, including operator selection for facilities like restaurants, cafes, and vending machines, based on employee satisfaction and internal criteria.
  • Oversee the issuance of temporary and permanent entry permits for vendors, contractors, and authorized personnel, ensuring compliance with security and safety protocols.
  • Manage the issuance and tracking of material entry and exit permits, ensuring proper documentation for all goods entering or leaving the premises in accordance with company policies and security procedures.
  • Monitor operator compliance with internal policies, organizational standards, and relevant regulatory requirements.
  • Conduct risk assessments and provide recommendations for mitigating operational or compliance risks associated with vendor relationships in hospitality services.
  • Regularly assess operator performance against established criteria, ensuring alignment with organizational goals and contractual obligations.
  • Identify and promptly address any performance or compliance gaps to ensure operational excellence in hospitality services.
  • Prepare compliance and performance reports for senior management, highlighting areas of concern and recommending improvements.
  • Develop and implement performance metrics and service level agreements (SLAs) to ensure operators meet required standards.
  • Facilitate ongoing training and support for operators to ensure familiarity with organizational procedures and expectations.
  • Lead annual or semi-annual vendor performance reviews in alignment with Partner Management GD, ensuring service delivery, compliance, and performance meet business objectives.
  • Identify, evaluate, and secure spaces suitable for operator operations based on business needs and organizational requirements.
  • Engage with operator teams to finalize contract terms, including pricing, service scope, timelines, and specific responsibilities.
  • Conduct due diligence on prospective operators to assess their capabilities, qualifications, and ability to meet organizational standards.
  • Lead negotiations with operators to finalize contract terms, ensuring alignment with both organizational objectives and operational expectations.

Qualifications and Requirements

  • Prior experience in the execution and management of Hospitality services is required.
  • A Bachelor's Degree in Hospitality Management or Business Administration is necessary.
  • A Master's Degree in Business Administration or Engineering is also considered.
  • Possession of relevant certifications such as Project Management Professional (PMP), Certified Hospitality Supervisor (CHS), Certified Hotel Administrator (CHA), Certified Hospitality and Tourism Management Professional (CHTMP), Certified Hospitality Revenue Manager (CHRM), or Certified Food and Beverage Executive (CFBE) is advantageous.

Required Skills

  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in operations management.
  • Knowledge of guest relations and customer service principles.
  • Strong strategic planning and analytical capabilities.
  • Effective vendor management skills.
  • Familiarity with relevant external service providers.
  • Up-to-date knowledge of emerging technological applications and their potential use within stc.

Work Environment and Experience

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in a relevant field.


Requirements

  • Requires 2-5 Years experience

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