SERVICE MANAGEMENT ITSM

We are looking for an IT Service Management (ITSM) professional to join our team and contribute to the improvement and development of service processes. Your role will be crucial in ensuring the efficient and effective delivery of IT services, with a focus on meeting business needs and achieving customer satisfaction.

**Key Responsibilities:**

* Manage the IT service lifecycle, including planning, design, delivery, support, and continuous improvement.
* Apply best practices in IT Service Management (*, ITIL) to ensure business continuity and minimize risks.
* Collaborate with technical teams and stakeholders to ensure IT services align with business objectives.
* Monitor service performance, identify improvement opportunities, and provide innovative solutions.
* Manage incidents, problems, and changes to ensure minimal service disruption.