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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Plat4mation is seeking a ServiceNow Senior Technical Consultant to join its team in Riyadh, Saudi Arabia. This role is focused on assisting clients in maximizing the value and potential of the ServiceNow platform. The consultant will work with clients to understand their business challenges and architect scalable, high-quality solutions, with a particular emphasis on Integrated Risk Management (IRM) and custom application development. The position offers an opportunity to contribute to projects that focus on development and implementation, ensuring adherence to best practices and technical excellence.

As a technical advisor, the consultant will guide clients in optimizing their ServiceNow investments and delivering solutions that drive efficiency and innovation. This requires a deep understanding of the ServiceNow ecosystem and a commitment to delivering client outcomes.

Key Responsibilities

  • Lead and support end-to-end implementation of ServiceNow IRM and custom application solutions.
  • Design, develop, and configure ServiceNow applications, including IRM, Service Portal, and custom applications.
  • Translate functional requirements into detailed technical designs and scalable solutions.
  • Develop scripts, workflows, UI policies, business rules, and integrations within the ServiceNow platform.
  • Conduct technical workshops and collaborate with stakeholders to define optimal solutions.
  • Mentor junior team members and foster knowledge sharing within the consulting team.
  • Troubleshoot technical issues, optimize platform performance, and ensure system stability.
  • Collaborate with cross-functional teams and client stakeholders, including senior leadership.

Qualifications and Requirements

  • A Bachelor's degree in Computer Science, Information Systems, or a related field.
  • A minimum of 10 years of professional experience.
  • At least 5 years of hands-on ServiceNow development experience.
  • Strong expertise in ServiceNow IRM implementations and custom application development.
  • Solid understanding of ServiceNow architecture, JavaScript scripting, and integrations.
  • Proven experience with ServiceNow modules including IRM, Service Catalog, Service Portal, and CMDB.
  • Demonstrated ability to translate complex business requirements into effective technical solutions.
  • Excellent problem-solving and analytical skills.
  • Strong communication and stakeholder management abilities.
  • ServiceNow CSA certification is required. CIS certifications, particularly in IRM, are highly preferred.
  • Strong knowledge of risk management frameworks and governance processes is preferred.

Technical Skills

  • ServiceNow Development
  • ServiceNow IRM Implementations
  • Custom Application Development
  • ServiceNow Architecture
  • JavaScript Scripting
  • ServiceNow Integrations
  • ServiceNow IRM Module
  • ServiceNow Service Catalog
  • ServiceNow Service Portal
  • ServiceNow CMDB
  • Risk Management Frameworks
  • Governance Processes

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. Plat4mation is a global Elite ServiceNow Partner with over 500 experts across 10 offices worldwide, dedicated to digital transformation through the ServiceNow suite.

Requirements

  • Requires +10 Years experience

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