Services Planning & Operations Lead📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Initial Facilities Management is seeking a Services Planning & Operations Lead to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for overseeing all aspects of Total Facilities Management (TFM) services planning and operations, focusing on seamless workflow management and effective service delivery. The role aims to maintain high levels of customer satisfaction and align operational strategies with client objectives.
This position requires a proactive leader with experience in operations management, strategic planning, and team leadership within the facilities management sector. The individual will develop and implement operational frameworks, manage third-party activities, and drive continuous improvement initiatives to meet contractual obligations and client expectations.
Key Responsibilities
- Oversee all workflow management and TFM Services Planning and Operations Management matters.
- Collaborate with departments to ensure consistent customer satisfaction efforts.
- Manage and maintain control over all project workflows.
- Plan and schedule all third-party activities according to the scope of work.
- Monitor contractual deliverables and develop comprehensive delivery plans.
- Design and develop action plans for various stages of the customer service process.
- Monitor team productivity and address performance issues to ensure efficiency and consistent service experiences.
- Develop and initiate project improvement processes in response to contractual changes to fulfill client requirements.
- Maintain an effective FM management strategy aligned with the Contracting Authority's strategy, Asset Register, and Services.
- Make critical policy, planning, and strategy decisions for operations.
- Develop, implement, and review operational policies and procedures.
- Maintain an organizational structure with an adequate resource plan to deliver TFM Services.
- Train and develop staff to effectively deliver services requested under the contract.
- Attend management meetings and provide comprehensive facility management information.
- Cooperate and coordinate with the Contracting Authority in implementing improvement initiatives and adopting a continuous improvement program.
- Plan inventory levels and locations, and execute all forecasting and planning programs.
- Develop and implement an Occupational Health and Safety (OH&S) program and Safety Management System (SMS) for all staff and subcontractors, adhering to relevant authority requirements.
- Ensure the implementation and management of a Quality Management System (QMS) in line with ISO standards and Contracting Authority policies.
- Ensure equipment, materials, tools, and consumables are used and stored safely and correctly, following manufacturer recommendations.
- Develop strategies and processes to deliver all required spare parts and consumables for project operations.
- Utilize knowledge of capacity consumption to improve the effectiveness and resilience of services and the workplace.
- Continuously measure consumption levels to compare planned capacity with actual usage.
- Ensure the CAFM department, Resource Leads, and Mobilization Leads deliver requirements as per project and management expectations.
- Lead the execution of all reward and recognition events for staff.
- Ensure all training requirements are delivered effectively and on time.
- Develop enhanced passenger experience programs.
- Participate in client tours and audits, and ensure immediate rectification of observed issues.
- Fulfill all listed and contractual responsibilities, including additional requirements as directed by management within the scope of expertise.
- Deliver management reports, deliverables, and ad hoc reports from the team in a timely manner.
Qualifications and Requirements
- Bachelor's Degree in Operations Management or an Engineering field.
- A minimum of 15 to 20 years of relevant experience in a similar role.
- Experience in Aviation operations and maintenance departments.
Required Skills
- Workflow Management
- Operations Management
- Customer Satisfaction
- Contractual Deliverables Management
- Customer Service Process Design
- Team Productivity Enhancement
- Project Improvement Process Development
- FM Management Strategy
- Policy Development
- Operational Policies and Procedures
- Resource Planning
- Staff Training and Development
- Facility Management Information Dissemination
- Improvement Initiatives Coordination
- Continuous Improvement Program Implementation
- Inventory Planning and Management
- Forecasting
- Occupational Health and Safety (OH&S) Program Development
- Safety Management System (SMS) Implementation
- Quality Management System (QMS) Implementation
- ISO Standard Compliance
- Spare Parts and Consumables Management
- Capacity Management
- Computer-Aided Facility Management (CAFM) Systems
- Rewards and Recognition Programs
- Passenger Experience Programs Development
- Client Audits Participation
- Facilities Management Expertise
- Negotiations Skills
- Client Relationship Management
- Aviation Operations Knowledge
- Aviation Maintenance Knowledge
- Consultation Expertise
- Good command of English.
- Knowledge of Arabic is ideally beneficial.
Work Environment and Details
This is a full-time position based in Riyadh, Saudi Arabia. The role requires over 10 years of relevant experience. The company is Initial Facilities Management.
Requirements
- Requires +10 Years experience
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