Shop Manager - Hogan📣 Job Ad

About the Role

Etoile Group is seeking a Shop Manager to lead the Hogan boutique in Riyadh, Saudi Arabia. This full-time position requires an individual focused on driving commercial performance, enhancing customer relationships, and developing a high-performing team that reflects the brand's identity within the store environment. The Shop Manager will be responsible for achieving sales targets, ensuring high standards of customer service, and maintaining operational efficiency while upholding the brand's image.

Key Responsibilities

• Drive sales by analyzing sales data, monitoring market trends, and tracking competitor activities.
• Propose and implement strategies to improve business performance, including merchandising, optimizing opening hours, and refining the product mix.
• Generate quantitative and qualitative sales reports.
• Engage on the shop floor to drive sales and provide personalized service to VIP customers.
• Identify and anticipate customer needs, taking initiative to meet and exceed them.
• Ensure consistent delivery of high-quality customer service and manage customer complaints effectively.
• Build, maintain, and utilize the customer database to foster client relationships.
• Manage stock effectively through accurate entry of received goods, stock control, and record-keeping of stock movements.
• Supervise the replenishment process to prevent overstock and report discrepancies with suggested corrective actions.
• Prepare for all inventory counts and audits.
• Coordinate with back-office departments, suppliers, logistics, marketing, and merchandising teams regarding new launches, in-store animations, or renovations, providing feedback.
• Liaise with Mall Management on promotions, permits, and security.
• Monitor customer traffic and implement measures to prevent theft or violations.
• Acquire and maintain in-depth product knowledge to create customer awareness and monitor inventory levels.
• Review sales figures regularly and assist with pricing adjustments.
• Organize shop layout, merchandise products, and create effective shelf displays.
• Decorate and animate window displays in accordance with brand standards.
• Conduct regular checks to ensure the organization, cleanliness, and tidiness of the stockroom and shelves.
• Ensure staff compliance with company procedures and policies.
• Oversee the smooth and effective running of all daily shop activities.
• Maintain high standards of Visual Merchandising housekeeping, focusing on cleanliness, display integrity, lighting, and stock rotation.
• Implement all merchandising directives according to brand visual merchandising guidelines.
• Conduct daily walkthroughs to assess and ensure presentation standards are met.
• Prepare staff schedules to ensure complete coverage and maintain staff grooming standards.
• Participate in the recruitment process for Shop Staff and Sales Executives.
• Effectively manage, engage, and delegate responsibilities to the team.
• Conduct appraisals and assessments for team members.
• Provide coaching and training to develop team members' skills.
• Reconcile daily reports with the Accounting Department.
• Ascertain proper labeling and receipt of shipments with the PSAS Department.
• Ensure accurate figures on the POS system with the IT department and proper operation of the finger scan machine with the HR Department.
• Prepare, discuss, and set monthly staff objectives in collaboration with the Retail Manager/Country Manager.
• Supervise stock transfers and provide monthly feedback on product movement.
• Discuss staff-related issues such as annual leave and confirmations, ensuring adherence to policies.
• Assist in the development of a succession plan for the boutique and report on staff performance and progress.
• Provide relevant periodic reports on sales and stock movements to support buying and buying reviews.

Qualifications and Requirements

• Proven experience managing a luxury retail boutique for at least 3 years.
• Experience in luxury footwear and leather goods is highly desirable.
• Strong leadership capabilities.
• Excellent business acumen.
• A commitment to delivering world-class customer experiences.
• Deep understanding of CRM principles and practices.
• In-depth knowledge of luxury clientele and evolving luxury retail trends.
• Excellent communication skills.
• Proficient people management skills.
• Strong problem-solving abilities.

Required Skills

• Sales Analysis
• Market Trends Monitoring
• Competition Monitoring
• Merchandising
• Sales Reporting
• VIP Customer Handling
• Customer Needs Identification
• Customer Service Consistency
• Complaint Handling
• Customer Database Management
• Stock Control
• Inventory Management
• Replenishment Process Supervision
• Inventory Preparation
• Coordination with Back Office, Suppliers, Logistics, Marketing, and Merchandising Teams
• Mall Promotion Coordination
• Permit Management
• Security Monitoring
• Product Knowledge Acquisition
• Pricing Adjustments
• Shop Layout Organization
• Effective Display Creation
• Window Display Decoration
• Stockroom and Shelf Organization
• Staff Compliance
• Procedure Implementation
• Daily Operations Management
• Visual Merchandising Housekeeping
• Visual Merchandising Guidelines Implementation
• Presentation Standards Check
• Staff Scheduling
• Grooming Standards Maintenance
• Recruitment Process Involvement
• Team Management
• Delegation
• Appraisal and Assessment
• Coaching
• Training
• Daily Report Reconciliation
• Shipment Labeling and Receipt
• POS System Accuracy
• Finger Scan Machine Operation
• Staff Objective Setting
• Stock Transfer Supervision
• Product Movement Feedback
• Annual Leave Management
• Policy Adherence
• Succession Plan Development
• Staff Performance Reporting
• Periodic Sales Reporting
• Stock Movement Reporting
• Buying Review Assistance

Work Environment and Details

This is a full-time position for a Shop Manager at the Hogan boutique located in Riyadh, Saudi Arabia. The role requires a minimum of 2-5 years of relevant experience. The position is based in Riyadh.