Social Media Manager📣 Job Ad

Job Purpose
The Social Media Manager leads the execution of Floward’s social media strategy, ensuring impactful content, real-time engagement, and consistent brand expression across digital platforms. The role is responsible for growing Floward’s organic audience, enhancing engagement, and staying ahead of social trends through creative storytelling, platform expertise, and performance-driven tactics.

Key Responsibilities

• Content Strategy & Brand Alignment
  • Develop and manage a dynamic content calendar across Meta (Facebook & Instagram), TikTok, X (Twitter), and Snapchat.
  • Ensure all content reflects Floward’s brand tone, visual identity, and strategic objectives.
  • Curate and review creative assets from internal teams and agencies for quality, aesthetic consistency, and impact.
• Audience Growth & Community Engagement
  • Execute content strategies that drive audience growth, engagement, and retention.
  • Manage real-time community engagement and implement trend-jacking opportunities to drive relevance.
  • Implement influencer collaborations and platform-native tactics to amplify visibility.
• Performance Monitoring & Optimization
  • Track, analyze, and report on key performance metrics including engagement, reach, and sentiment.
  • Use data insights to optimize content strategy and posting frequency.
  • Collaborate with the Digital Marketing and Analytics teams for performance integration.
• Innovation & Platform Expertise
  • Stay up to date with platform updates, algorithm changes, and emerging formats.
  • Experiment with new tools, features, and creative approaches to maximize content impact.
  • Monitor competitor activity and social media benchmarks to keep Floward ahead of the curve.
• Workflow & Collaboration
  • Coordinate with creative, marketing, CRM, and campaign teams to align on messaging and timing.
  • Ensure timely execution of planned content and campaign posts.
  • Utilize social media tools to schedule, track, and automate performance workflows.

Education
Skills and Qualifications: Bachelor’s degree in Marketing, Digital Media, Communications, or a related field.

Experience

• 4+ years in social media marketing, content strategy, or digital brand management.
• Proven experience managing high-visibility brand accounts on Instagram, TikTok, Twitter (X), and Snapchat.
• Familiarity with influencer partnerships and performance-based content strategy.

Technical Skills

• Proficient in social scheduling and analytics platforms (*, Meta Suite, Sprout Social, Hootsuite).
• Basic design/editing skills or familiarity with creative formats is a plus.

Soft Skills

• Creative thinker with a passion for storytelling and visual branding.
• Highly organized, deadline-driven, and data-literate.
• Excellent collaboration and communication abilities.

About Floward
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.

Join Our Team as a Warehouse Manager!
Are you an experienced Warehouse Manager looking for your next challenge? At Middle East Specialized Cables (MESC), we are seeking a dedicated professional to oversee our warehouse operations and ensure the efficient handling of our products.

Key Responsibilities:

• Operations & Inventory:
  • Supervise daily warehouse operations including receiving, storing, picking, packing, and dispatching of cable drums, raw materials, and accessories.
  • Maintain accurate inventory records through ERP/WMS systems and conduct regular stock counts.
  • Plan warehouse layout and optimize storage capacity.
• People Management:
  • Lead and train warehouse staff to ensure compliance with safety rules and standard operating procedures.
  • Monitor performance and implement continuous improvement practices.
• Safety & Compliance:
  • Enforce safety regulations for handling heavy materials.
  • Ensure compliance with ISO / QHSE standards.
• Reporting & Controls:
  • Prepare reports on stock movements and warehouse KPIs.
  • Develop and monitor performance metrics.

Join us in delivering quality and excellence in cable manufacturing!

About the Role: We are seeking a dynamic and experienced Sales & Pre-Sales Manager to lead our growth efforts in the Customer Experience (CX) and Business Process Outsourcing (BPO) sector. This role is responsible for developing new business opportunities, designing tailored CX solutions, and supporting the end-to-end sales process to drive revenue growth. The ideal candidate has a deep understanding of CX delivery models, digital transformation, and client needs across industries.

Key Responsibilities:

• Develop and execute strategic sales plans to acquire new clients in the BPO/CX domain.
• Build and manage a high-performing sales pipeline, from lead generation to contract closure.
• Identify target sectors (*, telecom, retail, banking, government) and create tailored outreach strategies.
• Lead commercial discussions, pricing models, and contract negotiations.
• Represent the company at key industry events, conferences, and client meetings.
• Collaborate with prospects to understand their CX challenges, operational goals, and digital maturity.
• Design customized BPO and CX solutions that align with client needs.
• Prepare and present compelling proposals, presentations, and demonstrations.
• Coordinate responses to RFPs/RFIs and support the bid management process.
• Work with operations, workforce, and technology teams to ensure solution feasibility and delivery.
• Liaise with marketing to build brand visibility and lead generation campaigns.
• Provide feedback to service design, operations, and product teams to improve solution offerings.
• Monitor market trends, competitor activities, and CX innovations to refine GTM strategies.
• Track key sales and pre-sales metrics, pipeline status, and conversion ratios.
• Prepare periodic sales forecasts, performance dashboards, and business reviews.

Qualifications:

• Bachelor’s degree in business, Marketing, or relevant field (MBA is a plus).
• 6+ years of experience in sales and pre-sales in the CX/BPO or contact center industry.
• Solid understanding of contact center operations, workforce management, and digital CX technologies.
• Proven success in B2B sales, especially in the GCC region.
• Strong communication, presentation, and stakeholder management skills.
• Fluent in English; Arabic is highly desirable.

Preferred Experience:

• Experience working with government entities, telecoms, financial institutions, or large enterprises.
• Familiarity with platforms like Genesys, Avaya, Cisco, CRMs, and Salesforce.
• Knowledge of public sector procurement and bidding in Saudi Arabia is a strong advantage.
• Good experience in using Etimad platform.