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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
About the Role: We are seeking a dynamic and experienced Sales & Pre-Sales Manager to lead our growth efforts in the Customer Experience (CX) and Business Process Outsourcing (BPO) sector. This role is responsible for developing new business opportunities, designing tailored CX solutions, and supporting the end-to-end sales process to drive revenue growth. The ideal candidate has a deep understanding of CX delivery models, digital transformation, and client needs across industries.

Key Responsibilities:
  • Develop and execute strategic sales plans to acquire new clients in the BPO/CX domain.
  • Build and manage a high-performing sales pipeline, from lead generation to contract closure.
  • Identify target sectors (*, telecom, retail, banking, government) and create tailored outreach strategies.
  • Lead commercial discussions, pricing models, and contract negotiations.
  • Represent the company at key industry events, conferences, and client meetings.
  • Collaborate with prospects to understand their CX challenges, operational goals, and digital maturity.
  • Design customized BPO and CX solutions that align with client needs.
  • Prepare and present compelling proposals, presentations, and demonstrations.
  • Coordinate responses to RFPs/RFIs and support the bid management process.
  • Work with operations, workforce, and technology teams to ensure solution feasibility and delivery.
  • Liaise with marketing to build brand visibility and lead generation campaigns.
  • Provide feedback to service design, operations, and product teams to improve solution offerings.
  • Monitor market trends, competitor activities, and CX innovations to refine GTM strategies.
  • Track key sales and pre-sales metrics, pipeline status, and conversion ratios.
  • Prepare periodic sales forecasts, performance dashboards, and business reviews.

Qualifications:
  • Bachelor’s degree in business, Marketing, or relevant field (MBA is a plus).
  • 6+ years of experience in sales and pre-sales in the CX/BPO or contact center industry.
  • Solid understanding of contact center operations, workforce management, and digital CX technologies.
  • Proven success in B2B sales, especially in the GCC region.
  • Strong communication, presentation, and stakeholder management skills.
  • Fluent in English; Arabic is highly desirable.

Preferred Experience:
  • Experience working with government entities, telecoms, financial institutions, or large enterprises.
  • Familiarity with platforms like Genesys, Avaya, Cisco, CRMs, and Salesforce.
  • Knowledge of public sector procurement and bidding in Saudi Arabia is a strong advantage.
  • Good experience in using Etimad platform.

Requirements

  • Requires 2-5 Years experience

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