Spa & Recreation Attendant📣 Job Ad

About the Role

W Hotels in Riyadh is seeking a Spa & Recreation Attendant to join their team. This full-time, non-management position is designed for individuals with 0-1 years of experience looking to start their career in the hospitality industry. The role is crucial in ensuring guests have a relaxing and safe experience at the recreation facilities, aligning with W Hotels' mission.

As a Spa & Recreation Attendant, you will be the primary point of contact for guests engaging with recreational offerings. Your focus will be on encouraging participation, providing information, and maintaining a welcoming atmosphere, embodying the W Hotels' "Whatever/Whenever" service philosophy.

Key Responsibilities

• Encourage, register, and schedule guests for recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Provide guests with information about available recreation facilities and activities.
• Communicate and enforce the rules and regulations of the recreation facility for guest safety.
• Observe activities within the facility and respond appropriately to emergencies according to operating procedures.
• Identify situations where guests may not be able to safely participate in an activity and report to a supervisor or manager.
• Clean and maintain recreational equipment and supplies.
• Report accidents, injuries, and unsafe working conditions to management.
• Complete required safety training and certifications.
• Adhere to company policies and procedures, maintaining a clean and professional appearance.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Process payments for rental equipment, activities, facility rentals, or retail sales.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, or machines for defects.
• Enter and locate work-related information using computers and/or point of sale systems.
• Perform physical tasks including standing, sitting, or walking for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance, and objects weighing over 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Navigate through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

Qualifications and Requirements

• High school diploma or *** equivalent.
• CPR Certification.
• First Aid Certification.
• Familiarity with recreation equipment.
• Any certification or training required by local and state agencies.

Required Skills

• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Proficiency in teamwork and collaboration.
• Effective problem-solving capabilities.
• Experience with computer systems and point of sale (POS) systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is part of Marriott International, an equal opportunity employer committed to fostering an inclusive environment.