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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels is seeking a Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District. The role involves contributing to a luxury hospitality brand known for its innovative spirit and service philosophy. As a Supervisor-Restaurant, you will play a key role in ensuring guest experiences and fostering a high-performing team environment.

W Hotels aims to "ignite curiosity, expand worlds," creating an environment for guests to live fully. The brand is driven by a spirit that has redefined luxury globally. This role is for individuals with an original, innovative spirit who are forward-thinking.

Key Responsibilities

  • Ensure staff collaboration to deliver optimal service and meet guest needs.
  • Inspect staff grooming and attire, rectifying deficiencies to maintain professional standards.
  • Complete opening and closing duties, including setup, cleaning, and securing premises.
  • Inspect storage areas for organization, adherence to the First-In, First-Out (FIFO) method, and cleanliness.
  • Complete scheduled inventories and manage stocking and requisition of supplies.
  • Monitor dining rooms for seating availability, service quality, and guest safety.
  • Complete work orders for necessary maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Adhere to all company safety and security policies and procedures, reporting accidents, injuries, and unsafe work conditions.
  • Complete required safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
  • Assist individuals with disabilities and thank guests with appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with colleagues, supporting team goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Identify, recommend, develop, and implement improvements for organizational efficiency, productivity, quality, safety, and cost-savings.
  • Read and visually verify information in various formats, including small print.
  • Visually inspect tools, equipment, or machines to identify defects.
  • Stand, sit, or walk for an extended period or entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move through narrow, confined, or elevated spaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 2 years of related work experience in the restaurant industry.
  • At least 1 year of supervisory experience.

Required Skills

  • Teamwork and collaboration.
  • Exceptional guest service and customer service standards.
  • Inventory management.
  • Maintenance repair knowledge.
  • Skills in hiring, training, scheduling, employee evaluation, employee counseling, employee discipline, employee motivation, and employee coaching.
  • Adherence to safety and security policies.
  • Professional appearance and presentation.
  • Confidentiality and asset protection.
  • Effective communication.
  • Problem-solving abilities.
  • Quality assurance.
  • Ability to drive organizational efficiency, productivity improvement, and cost savings.

Work Location and Type

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where all associates are welcomed and provided with access to opportunity, without discrimination on any protected basis, including disability or veteran status.


Requirements

  • Requires 2-5 Years experience

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