Supervisor📣 Job Ad

About the Role

Apparel Group is seeking a dedicated Supervisor to oversee shift operations in Riyadh. This full-time role focuses on ensuring high standards in people management, product presentation, cleanliness, and delivering an exceptional guest experience. The ideal candidate will have 5-10 years of relevant experience.

Key Responsibilities

The Supervisor is responsible for managing daily operations and team performance during their shift. This includes:

• Leading team members by example, fostering a respectful and motivating work environment.
• Addressing operational issues promptly and providing clear direction to the team.
• Ensuring adherence to all company operating standards, including product merchandising, cleanliness, and health and safety protocols.
• Managing shift cash procedures and completing required shift documentation.
• Prioritizing guest satisfaction by reinforcing positive hospitality behaviors and resolving service complaints effectively.
• Assisting in sales and transaction goals during the shift.
• Monitoring and reporting on team member performance to the Store Manager.
• Ensuring adequate team member coverage and stepping in to maintain service levels during busy periods.
• Supervising the operation and condition of technical equipment.
• Overseeing cashiering duties, including cash handling, issuing receipts, and maintaining checkout area cleanliness.

Team and Guest Engagement

This role involves direct leadership of the team during shifts. Key aspects include:

• Demonstrating respect for all team members and guests.
• Motivating the team to achieve performance goals.
• Training, orientating, and monitoring new team members.
• Responding to guest needs in a friendly and urgent manner.
• Proactively identifying and addressing issues that require attention during the shift.

Operational Standards and Compliance

Adherence to established operational procedures is critical. This includes:

• Ensuring compliance with all Tim Hortons operating standards.
• Verifying proper merchandising and stocking of all products and packaging.
• Maintaining operational efficiency through effective use of work schedules.
• Enforcing all store policies, including cash, meal, break, and food safety policies.
• Staying informed about new product launches, promotions, and discount schemes.

Health and Safety Compliance

Maintaining a safe work environment is paramount. Responsibilities include:

• Understanding and following all safe work practices and procedures.
• Using required personal protective equipment.
• Reporting all injuries, illnesses, accidents, unsafe conditions, and security incidents to management.
• Ensuring that work is performed in a manner that does not endanger anyone.
• Ensuring health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents.

Qualifications and Experience

The ideal candidate will possess:

• A minimum of 5 years and a maximum of 10 years of experience in a supervisory or related role.
• Proven ability to lead and motivate a team.
• Strong understanding of operational procedures and customer service principles.
• Experience in cash handling and basic financial procedures.
• Knowledge of health and safety regulations.