Technical Support ( software engineering )📣 Job Ad

20 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About the Role

Silah Tamkeen is seeking a Technical Support Engineer specializing in Software Engineering to join their team in Riyadh, Saudi Arabia. The incumbent will play a crucial role in maintaining the stability and performance of web-based software platforms. The Technical Support Engineer will act as a primary escalation point for Tier 1 support, working closely with development, quality assurance, and infrastructure teams to ensure smooth operations and resolve complex technical issues.

Key Tasks and Responsibilities

Debug, identify, and resolve issues related to web-based software platforms, serving as an escalation point for Tier 1 support.
Collaborate closely with development, quality assurance, and infrastructure teams to maintain system stability.
Perform data modeling, cleansing, and transformation (ETL) using DAX and Power Query.
Create, maintain, and optimize interactive dashboards, reports, and data models using Microsoft Power BI for KPI visualization.
Connect to various data sources, including SQL, Excel, and Azure, to clean, transform, and model data for analysis using Power Query and DAX.
Ensure the accuracy, efficiency, and usability of reports, and manage workspaces and data security within the Power BI service.
Support existing IT systems, infrastructure, and databases.
Work with senior developers, product managers, and testers to deliver new features and enhancements.
Quickly acquire knowledge of new tools, technologies, and best practices relevant to the role.
Troubleshoot and resolve issues related to web-based software platforms.
Reproduce issues in test/staging environments to identify bugs or misconfigurations.
Perform detailed log analysis, examine SQL databases, and verify APIs.

Qualifications and Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field.
Minimum of 5 years of experience in Technical Support Engineering.
Familiarity with databases such as MySQL, SQL Server, and PostgreSQL, with the ability to write basic queries.
Strong SQL skills for querying databases and manipulating data.
Advanced proficiency in Microsoft Excel, including pivot tables and modeling.
Strong problem-solving abilities.
Excellent teamwork and communication skills.