Admin Concierge - Raffles The Red Sea📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking an Admin Concierge to join the pre-opening team for Raffles The Red Sea, an ultra-luxury resort within Saudi Arabia's Red Sea Project. This role is integral to ensuring a seamless and refined guest experience, embodying Raffles' commitment to graciousness and personalized service. The Admin Concierge will serve as a central communication point for the lobby, contributing to an environment of elegance and luxury that emphasizes natural beauty and sustainability.

This full-time position is based in Umluj, Tabuk, Saudi Arabia. The ideal candidate will demonstrate a proactive and anticipatory approach, with a strong sense of ownership and accountability, understanding the expectations of ultra-luxury guests and aligning with the brand's high standards.

Key Responsibilities

• Act as the central communication hub for the lobby, coordinating effectively with Doormen, Porters, Reception, and Raffles Butlers to ensure smooth guest journeys.
• Build and maintain detailed guest profiles within the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to facilitate personalized interactions.
• Manage pre-arrival email correspondence, following up on communications with guests and travel agents to confirm arrival details and special arrangements.
• Oversee lobby administrative logistics, including sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory.
• Conduct regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for timely restocking.
• Assist in logging and reporting guest complaints, tracking feedback, and ensuring corrective actions are implemented to uphold brand standards and guest satisfaction.

Qualifications and Requirements

• A minimum of 2 years of experience in a luxury hotel front office or guest relations role.
• Proven experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• Experience in a pre-opening hotel environment is mandatory.
• A deep understanding of ultra-luxury guest expectations and alignment with luxury brand standards.

Required Skills

• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
• Experience with hotel Property Management Systems (PMS).
• Exceptional communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Demonstrated guest relations and customer service expertise.
• Effective problem-solving capabilities.
• High level of emotional intelligence and cultural awareness.
• Skills in project coordination, scheduling, and document control.

Work Environment and Professional Conduct

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Candidates are expected to maintain impeccable grooming and professional presentation at all times, adhering to standard etiquette. Confidentiality is paramount, and sensitive guest information must be handled with the utmost discretion and integrity. The role requires a poised, creative, and inquisitive individual with a high level of emotional intelligence and cultural awareness.