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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationTabuk

About the Club Lounge Supervisor Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Club Lounge Supervisor to join our team in Tabuk, Saudi Arabia. This full-time, non-management position focuses on ensuring the seamless operation of the club lounge and upholding the highest standards of guest service. The role is integral to delivering the "Gold Standards" of The Ritz-Carlton, creating memorable experiences for guests, and maintaining the brand's reputation in luxury hospitality. This position is part of Marriott International's portfolio of brands.

Key Responsibilities

  • Ensure staff collaboration to provide optimal service and meet guest needs.
  • Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
  • Complete opening and closing duties, including setup, cleaning, and securing premises.
  • Inspect storage areas for organization, adherence to FIFO, and cleanliness.
  • Complete scheduled inventories and manage stock levels, requisitioning supplies as needed.
  • Monitor dining areas for seating availability, service quality, and guest safety.
  • Complete work orders for necessary maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
  • Adhere to all company safety and security policies and procedures, reporting accidents and unsafe conditions.
  • Complete required safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guest service needs, including assisting individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with colleagues.
  • Support team goals and respond appropriately to employee concerns.
  • Ensure adherence to quality expectations and standards.
  • Identify and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • A minimum of 2 years of related work experience is required.
  • At least 1 year of supervisory experience is required.

Required Skills

  • Teamwork and collaboration
  • Exceptional guest service
  • Supervision and team leadership
  • Inventory management
  • Maintenance repair coordination
  • Hiring and onboarding processes
  • Employee training and development
  • Scheduling and workforce management
  • Employee evaluation and performance management
  • Employee counseling and discipline
  • Employee motivation and engagement
  • Coaching and mentoring
  • Adherence to safety and security policies
  • Effective communication
  • Problem-solving abilities
  • Driving organizational efficiency
  • Productivity improvement initiatives
  • Maintaining quality standards
  • Implementing cost-saving measures

Work Environment and Physical Demands

This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. Physical demands include the ability to stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Fine motor skills and hand-eye coordination are necessary. The role may require movement through narrow, confined, or elevated spaces, as well as up and down stairs and service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the physical requirements. The ability to read and visually verify information in various formats, including small print, and visually inspect tools and equipment for defects is essential. Performing other reasonable job duties as requested by Supervisors is expected.


Requirements

  • Requires 2-5 Years experience

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