Food and Beverage Services Manager📣 Job Ad

Job Overview:
The Food and Beverage Manager is responsible for the complete management of front-of-house operations, focusing on delivering high-quality service across cold buffets, hot buffets, beverage stations, desserts, and live cooking stations. This role ensures smooth operations in the dining hall, maintaining high standards of cleanliness, service efficiency, and guest satisfaction. The Food Service Manager coordinates with kitchen and service staff to guarantee that food stations are continuously replenished, well-presented, and meet customer needs. Strong leadership, attention to detail, and a proactive approach are essential to ensure that all guests at NEOM receive an exceptional dining experience.

Key Responsibilities:

• Oversee all front-of-house operations related to cold and hot buffets, beverage and juice stations, desserts, and live cooking stations, ensuring high-quality service and cleanliness.
• Manage, train, and supervise front-of-house staff, including waitstaff, hosts, and beverage servers, ensuring adherence to service protocols and food safety standards.
• Monitor the presentation and replenishment of food stations, ensuring freshness, proper temperature control, and attractive presentation.
• Coordinate live cooking stations, ensuring chefs engage with guests, provide an entertaining experience, and adhere to safety protocols.
• Ensure beverage and juice stations are well-maintained, continuously stocked, and staff are knowledgeable about drink options and dietary accommodations.
• Handle customer feedback and complaints promptly, ensuring swift resolutions and high levels of guest satisfaction.
• Ensure compliance with food safety standards (HACCP, ISO 22000) across all service stations, conducting regular inspections to maintain hygiene and safety.
• Collaborate with kitchen staff for seamless coordination between food preparation and service, ensuring all stations are stocked according to demand.
• Manage front-of-house inventory, including tableware and serving equipment, implementing cost-control measures to reduce waste.
• Plan and execute large-scale events and themed dining experiences, ensuring all service staff are prepared and service stations are fully operational.
• Provide continuous training and development for front-of-house staff to enhance service skills and maintain consistent performance.

Qualifications:

• Bachelor’s degree in Hospitality Management, Food Service Management, or a related field, with a focus on large-scale catering operations.
• 710 years of experience in managing front-of-house food service, ideally in high-volume catering environments.
• Proven leadership skills with experience supervising service teams and improving service flow.
• Strong knowledge of food safety regulations and excellent communication skills for guest interaction.
• Proficient in using POS systems and front-of-house management software.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

About Us
Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role
The Cluster Director of Food and Beverage Operations is a key leadership role responsible for overseeing the development, strategic positioning, and day-to-day operations of all stand-alone Food and Beverage assets under Red Sea Global Hospitality (RSGH) management. This position demands a visionary leader with a strong operational acumen, creative flair, and an in-depth understanding of luxury hospitality to ensure the highest standards of service excellence and profitability across all F&B venues.

Key Areas of Responsibilities

• Strategic Development and Positioning: Lead the development and execution of strategic plans for all stand-alone F&B assets in Amaala, ensuring alignment with RSGH's vision and brand standards. Collaborate with the senior leadership team to create and position unique, world-class dining experiences that reflect the luxury standards of Amaala and resonate with target audiences. Oversee the design and conceptualization of new F&B venues, ensuring each concept is innovative, market-relevant, and aligned with Amaala’s overall brand ethos.
• Operational Excellence: Ensure the seamless operation of all F&B venues, maintaining the highest levels of service, quality, and guest satisfaction. Develop and implement standard operating procedures across all F&B venues to ensure consistency and operational efficiency. Monitor and analyze key performance indicators to drive continuous improvement in service delivery, profitability, and overall guest experience.
• Team Leadership and Development: Build, lead, and mentor a high-performing F&B team, fostering a culture of excellence, innovation, and teamwork. Ensure continuous training and development programs are in place to enhance team skills and knowledge, in line with RSGH’s commitment to career progression and staff retention. Collaborate closely with the HR department to attract and retain top talent in the industry.
• Financial Management: Develop and manage the annual F&B budget for the cluster, ensuring financial targets are met or exceeded. Monitor and control costs, optimizing profitability across all venues while maintaining the highest standards of quality and service. Identify and implement revenue enhancement strategies, including innovative marketing initiatives, menu engineering, and upselling techniques.
• Guest Experience and Innovation: Continuously evaluate and enhance the guest experience across all F&B venues, ensuring it exceeds expectations and reflects the luxury standards of Amaala. Drive innovation in menu development, service delivery, and guest engagement, keeping ahead of industry trends and guest preferences. Collaborate with marketing and PR teams to create compelling F&B promotions and events that drive guest engagement and loyalty.
• Compliance and Standards: Ensure all F&B operations comply with local regulations, health and safety standards, and RSGH’s internal policies. Maintain a strong focus on sustainability and eco-responsibility within all F&B operations, aligning with the company's commitment to environmental stewardship.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

About the Role:
The Food and Beverage Manager at Amrak Facilities Management Company, a subsidiary of Red Sea Global, plays a crucial role in overseeing all food and beverage operations, ensuring exceptional quality and service. This position demands strategic planning, budget management, and operational oversight to achieve financial targets while delivering an unparalleled dining experience for guests.

Key Responsibilities:

• Operations Management:
  • Oversee daily food and beverage operations, including dining areas, kitchens, bars, and concessions.
  • Develop and implement standard operating procedures (SOPs) for efficient operations.
  • Manage all F&B operations within budgeted guidelines and high standards.
  • Monitor operational performance and implement improvements.
• Menu Development and Planning:
  • Create and update menus based on customer preferences and dietary trends.
  • Collaborate with culinary staff to develop innovative offerings.
• Team Management and Training:
  • Recruit, train, and supervise food and beverage staff, fostering a positive work environment.
  • Conduct performance evaluations and enhance employee skills through training.
• Quality Assurance and Compliance:
  • Maintain high standards of food quality and compliance with health regulations.
  • Conduct regular inspections and audits for quality assurance.
• Customer Service and Satisfaction:
  • Ensure exceptional customer service and address feedback effectively.
• Event Coordination and Catering:
  • Coordinate food and beverage services for special events and oversee catering operations.
• Industry Trends and Innovation:
  • Stay updated on food and beverage industry trends and seek opportunities for innovation.

Job Requirements:

• Bachelor’s degree in hospitality management, Culinary Arts, or a related field.
• Proven experience in food and beverage management.
• Strong leadership, customer service, and financial acumen.
• Knowledge of food safety and quality control standards.
• Ability to work flexible hours, including evenings and weekends.