Food And Beverage Supervisor📣 Job Ad

About the Role

Red Sea Global Hospitality is seeking a Food and Beverage Supervisor to join its team. This role is integral to supporting the overall Food & Beverage operations of the property, focusing on maximizing customer satisfaction, optimizing employee performance, and achieving business results. The position reports to the Restaurant Manager and is based in Tabuk, Saudi Arabia.

Key Responsibilities

• Ensure guest satisfaction by fostering a positive team environment focused on employee satisfaction and prompt, courteous service.
• Deliver all orders promptly and courteously, maintaining a positive image and ensuring cleanliness in guest areas.
• Supervise the prompt and courteous delivery of all food and beverage orders in Restaurants and Room Service to ensure complete guest satisfaction.
• Assist with serving, seating, and effective communication with the kitchen to ensure guest satisfaction.
• Motivate and train employees continuously.
• Open and close shifts in accordance with the Manager’s Checklist.
• Train, maintain, and implement all Red Sea Global Hospitality Service Standards.
• Perform revenue and check control procedures correctly during the shift.
• Ensure a safe and clean work environment for all employees and guests.
• Utilize necessary tools for managing shifts, including schedules, floor plans, reservations, and checks.
• Address potential issues such as staff call-outs or last-minute bookings.
• Remain on the floor during the shift to ensure adequate coverage.
• Ensure that high-quality products are being served.
• Maintain proper grooming and uniform standards.
• Plan and oversee an effective repair and maintenance program through work orders and inspections.
• Exercise station rotation to ensure fair distribution of stations.
• Supervise daily employee relations, including scheduling and time adjustments.
• Assist with employee performance as needed to guarantee guest satisfaction.
• Aid in establishing a successful training program for new and existing team members.
• Promote problem-solving among team members through effective training and empowerment.
• Establish effective communication with team members to build trust and respect.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Red Sea Global Hospitality’s Guarantee of Fair Treatment Policy.
• Identify and suggest incentive programs, new concepts, and operational strategies.
• Perform any additional duties required for operational smoothness.

Qualifications and Requirements

• A minimum of 5 to 10 years of experience in a relevant role within the hospitality industry.

Required Skills

• Guest Satisfaction
• Team Environment
• Employee Performance Management
• Service Excellence
• Problem Solving
• Training and Development
• Effective Communication
• Revenue and Check Control Procedures
• Workplace Safety and Cleanliness
• Grooming and Uniform Standards
• Repair and Maintenance Program Oversight
• Employee Relations Management
• Incentive Program Development
• Operational Strategy Implementation

Work Environment and Location

This is a full-time role based in Tabuk, Saudi Arabia. Red Sea Global Hospitality is committed to providing opportunities for personal and professional development and fosters a supportive and inclusive work environment.