About the Role
Raffles & Fairmont the Red Sea, a new development within Saudi Arabia's Red Sea Project, is seeking a Cluster Director of People & Culture. This role will lead the People & Culture function for two nature-focused resorts, playing a key part in the pre-opening phase and the subsequent launch and operation of these luxury properties. The Cluster Director will develop and implement People & Culture strategies aligned with brand values, owner objectives, and the Red Sea environment. This position requires a leader with experience in the luxury hospitality sector, focused on fostering a positive and high-performing work environment. The successful candidate will advise the leadership team, drive operational readiness, and enhance the employee experience across both Raffles and Fairmont properties.
Key Responsibilities
- Lead the People & Culture strategy during the pre-opening phase, ensuring alignment with brand values and owner objectives.
- Develop and execute the pre-opening manning plan, including recruitment and onboarding of all team members.
- Ensure compliance with Saudi labor law, Saudization targets, and government requirements.
- Establish People & Culture policies, systems, and employee services, including housing and welfare.
- Design and implement the pre-opening learning and development plan, embedding brand culture and service excellence.
- Build a positive and inclusive workplace culture to attract, retain, and engage top talent.
- Partner with the Resort Manager, Managing Director, and leadership team to ensure operational readiness at opening.
- Develop and implement a comprehensive People & Culture strategy to support business objectives and enhance the employee experience.
- Provide expert guidance to the leadership team on People & Culture matters, including organizational design, performance management, and employee relations.
- Champion the Raffles & Fairmont brand culture and values across all People & Culture programs.
- Oversee the talent lifecycle, including recruitment, onboarding, training, performance management, and succession planning.
- Develop and implement programs to attract and retain top talent in the luxury hospitality market.
- Foster a culture of continuous learning and professional development for all employees.
- Build and maintain a positive and inclusive work environment, addressing employee concerns and resolving conflicts.
- Lead employee engagement initiatives, including surveys, recognition programs, and communication forums.
- Ensure compliance with all applicable labor laws, company policies, and ethical standards.
- Manage the People & Culture budget and oversee administration, including payroll, benefits, and HRIS.
- Analyze People & Culture metrics to identify trends and inform data-driven decisions.
- Collaborate with corporate and regional People & Culture teams on brand-wide initiatives and best practices.
Qualifications and Requirements
- A minimum of 10 years of progressive experience in a human resources leadership role.
- At least 3-5 years of experience in a Director or similar senior capacity within the luxury hospitality industry.
- Proven track record of successfully leading People & Culture functions in a high-end hotel or resort environment.
- Bachelor's degree in People & Culture, Business, or a related field is required.
- Fluency in English is essential.
Additional Preferred Qualifications
A Master's degree or a professional People & Culture certification (*, PHR, SPHR, CIPD) is preferred. Additional languages are considered an asset.
Work Environment and Location
This is a full-time position based in Umluj, Tabuk, Saudi Arabia, with Raffles Hotels & Resorts. The role involves leading People & Culture for both Raffles and Fairmont properties within the Red Sea development.
23 days ago
