Telephone Exchange Operator📣 Job Ad

Join IHG Hotels & Resorts as a Telephone Operator!
We are looking for a Telephone Operator who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Process incoming and outgoing calls accurately.
• Record and control wake-up calls accurately.
• Page guests in cooperation with concerned departments.
• Record all entries on the traffic sheet.
• Assist guests with international calls and directory queries.
• Call guests by name whenever possible.
• Page staff members when requested.
• Respect principles of guest privacy, no room numbers given out.
• Handle guest needs or requests and report complaints to the telephone supervisor.

What We Need from You:

• Strong command in English language, both oral and written.
• Knowledge and ability to provide the best customer service.
• Good experience in delivering customer service.
• Knowledge in analyzing problems.
• Keen and attentive to details.
• Ability to communicate well with different kinds of customers.
• Knowledge of telephone and computer applications.

What You Can Expect from Us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our Mission: IHG Hotels & Resorts is committed to welcoming everyone and creating inclusive teams. We provide equal employment opportunities to all applicants and employees, promoting a culture of trust, support, and acceptance.