Venue Operations - Manager📣 Job Ad

About the Role

Saudi Entertainment Ventures (SEVEN) is seeking a Venue Operations Manager to oversee the operations of its Black Box venue in Tabuk, Saudi Arabia. This role is essential for ensuring the venue is safe, guest-ready, and commercially managed to deliver reliable live entertainment experiences. The Venue Operations Manager will implement event and public realm operating plans, foster coordination among stakeholders, and uphold SEVEN's venue standards. This full-time position requires a proactive individual with a proven track record in venue management and a commitment to operational excellence, playing a key role in maintaining the venue's integrity and enhancing its reputation in Tabuk's entertainment landscape.

Key Responsibilities

• Manage overall venue readiness, including opening/closing procedures, safety protocols, cleanliness, maintenance, and service standards for a consistently reliable operating environment.
• Implement comprehensive event operating plans covering pre-production, load-in, show-day execution, load-out, and close-out phases to deliver safe and high-quality activations.
• Facilitate effective coordination with promoters, operators, tenants, contractors, agencies, and local authorities to align all venue requirements prior to event execution.
• Apply and enforce health, safety, fire, crowd management, and emergency response requirements to safeguard guests, employees, contractors, and SEVEN assets.
• Develop and execute public realm and community activation routines in collaboration with appointed partners to drive local footfall, enhance audience engagement, and increase venue relevance.
• Manage venue costs, utilization rates, event performance metrics, and operational reporting to support commercial discipline and inform strategic decision-making.
• Coach and guide on-site staff, contractors, ushers, stewards, and service providers to ensure consistent delivery of guest experience and operational standards.
• Conduct post-event reviews, analyze incident trends, gather guest feedback, and utilize readiness data to continuously improve future venue delivery.
• Coordinate with AVL, staging, and rigging crews, overseeing installation, rehearsal, and strike schedules in strict alignment with venue blackout periods and technical readiness requirements.
• Manage daily work priorities for on-site teams and service providers, ensuring clear ownership of venue readiness and event delivery.
• Facilitate issue escalation and decision-making during live operations to effectively resolve risks without compromising safety or guest experience.
• Develop team routines, implement effective briefing practices, and action lessons learned to strengthen operational capability over time.

Qualifications and Requirements

• A minimum of 6 years of relevant experience in venue operations, live events, entertainment facility management, hospitality operations, or a similar operating environment.
• A minimum of 3 years of supervisory experience, managing teams, contractors, vendors, or front-line operational staff.
• Experience in the entertainment, hospitality, cultural venues, public realm activation, or large-scale guest operations sectors is preferred.
• A Bachelor's degree in Event Management, Venue Operations, Hospitality Management, Performing Arts Management, Business Administration, or a related field is required.
• Relevant professional learning in live entertainment, venue operations, crowd management, or guest experience management is preferred.
• Preferred professional certifications include IOSH, NEBOSH, crowd management, event safety, technical production, or equivalent venue operations certifications.

Required Skills

• Venue Operations
• Live Events Management
• Entertainment Facility Management
• Hospitality Operations
• Event Management
• Public Realm Activation
• Guest Operations
• Health and Safety Management
• Crowd Management
• Emergency Response Planning
• Team Leadership and Development
• Stakeholder Coordination
• Budget Management
• Operational Reporting
• Guest Experience Management
• Technical Production Oversight

Work Environment and Details

This is a full-time position based in Tabuk, Saudi Arabia. The role requires a minimum of 5-10 years of relevant experience. Saudi Entertainment Ventures (SEVEN) is the company seeking to fill this position.