Operations Supervisor📣 Job Ad

Join Our Team at IHG Hotels & Resorts
We are seeking an experienced and results-driven Purchasing Manager to join our team at InterContinental Taif. As a Purchasing Manager, you will play a crucial role in handling the procurement process, sourcing suppliers, and managing vendor relationships to ensure a seamless supply chain and optimize costs.

Key Responsibilities

• Develop and implement procurement strategies and policies for cost optimization and enhancing supply chain efficiency.
• Identify, evaluate, and select suppliers based on quality, reliability, cost-effectiveness, and adherence to ethical and sustainability standards.
• Negotiate contracts and terms with suppliers to ensure favorable pricing and payment terms.
• Collaborate with internal stakeholders to align procurement activities with organizational goals.
• Conduct market research and analysis to stay updated on industry trends and pricing fluctuations.
• Manage supplier relationships and monitor performance.
• Oversee inventory management strategies to avoid shortages and excess stock.
• Handle end-to-end Capex processes, ensure compliance and obtain necessary approvals.

Requirements

• Bachelor's degree in supply chain management, business administration, or a related field.
• 5+ years of experience as a Purchasing Manager.
• In-depth knowledge of procurement principles and best practices.
• Strong negotiation skills and experience in budgeting and cost optimization.
• Analytical skills with excellent communication abilities.
• Ability to work collaboratively in a fast-paced environment.

What We Offer
We provide competitive compensation packages, health benefits, and a supportive work environment that fosters learning and professional growth. Join us in creating an inclusive team culture that celebrates diversity and encourages personal growth.

About the Role:
The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:

• Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
• Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
• Direct customers towards the organization's services that meet their requests and needs.
• Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
• Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
• Develop and present visually impactful PowerPoint presentations for internal teams and customers.
• Collaborate effectively with team members to refine customer service protocols.
• Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
• Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
• Gather and analyze insights from customer experiences to identify trends for service improvement.

Requirements:

• Minimum 5-7 years of experience in customer service or client-facing roles.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Proven track record in managing customer relationships.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• High adaptability and resourcefulness in unforeseen challenges.
• Cultural sensitivity and adaptability in communication.

About the Company:
Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.