Quality Technician

About the Role:
The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:

• Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
• Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
• Direct customers towards the organization's services that meet their requests and needs.
• Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
• Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
• Develop and present visually impactful PowerPoint presentations for internal teams and customers.
• Collaborate effectively with team members to refine customer service protocols.
• Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
• Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
• Gather and analyze insights from customer experiences to identify trends for service improvement.

Requirements:

• Minimum 5-7 years of experience in customer service or client-facing roles.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Proven track record in managing customer relationships.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• High adaptability and resourcefulness in unforeseen challenges.
• Cultural sensitivity and adaptability in communication.

About the Company:
Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.

Join Our Team as a Human Resources Officer!

At Hilton, we are committed to delivering an exceptional staff experience. As a Human Resources Officer, you will play a vital role in advising management on policies and procedures that enhance employee relations and support effective succession planning.

Key Responsibilities:

• Support and advise managers on applicable policies and procedures.
• Oversee succession planning and employee relations in a confidential manner.
• Monitor absence in accordance with company guidelines.
• Maintain and manage online personnel and payroll systems.
• Ensure compliance in recruitment, selection, and immigration processes.
• Identify departmental training needs and ensure compliance with health and safety regulations.
• Assist in organizing team member social events.

What We Are Looking For:
A successful Human Resources Officer should possess:

• Previous experience in a similar role.
• Strong communication and interpersonal skills.
• A commitment to delivering high levels of internal and external customer service.
• Flexibility and ability to adapt to diverse work situations.
• The ability to work effectively under pressure.

Preferred Qualifications:

• CIPD qualified or working towards, or equivalent.
• Knowledge of hospitality and employment law.
• IT proficiency.

About Hilton:
Hilton is one of the world’s leading hospitality companies, with a commitment to delivering exceptional guest experiences. With a range of over 24 world-class brands, Hilton provides hospitality across the globe, making it an exciting time to join our team.

We’re Hiring: Executive Chef
We are seeking an exceptional Executive Chef with 7 years of proven culinary experience to lead our kitchen and uphold the highest standards of quality and presentation.

Role Overview:

• Oversee all kitchen operations with precision and professionalism.
• Develop refined, high-quality menus that reflect creativity and consistency.
• Lead and inspire the culinary team to deliver outstanding results.
• Ensure strict adherence to hygiene, safety, and food quality standards.
• Manage costing, inventory, and overall kitchen efficiency.

Requirements:

• A minimum of 7 years of culinary experience, including leadership roles.
• Strong culinary expertise and a sharp eye for detail.
• Excellent leadership, communication, and organizational skills.
• Culinary certification is an advantage.