Human Resources Specialist📣 Job Ad

Join Our Team as an HR & Admin. Specialist!
We are seeking a proactive and detail-oriented HR & Admin. Specialist to join our team in Riyadh. In this pivotal role, you will support the daily operations of the HR & Administration department, ensuring a seamless employee experience while complying with company policies and Saudi labor regulations.

Key Responsibilities:

• HR & Admin. Operations: Lead end-to-end recruitment, onboarding, and contract management through Qiwa. Coordinate with department heads to fulfill staffing needs across KSA. Manage GOSI registration, iqama renewals, and sponsorship transfers.
• Legal Compliance & Investigations: Conduct formal investigations and issue disciplinary actions in accordance with Saudi labor law. Liaise with legal advisors and government portals, ensuring all actions are legally documented.
• Payroll & Attendance: Monitor attendance across KSA and validate payroll inputs. Manage leave records and coordinate salary disbursement.
• Reporting & Culture: Prepare monthly HR reports and conduct internal audits. Foster a positive work environment and support employee engagement initiatives.

Candidate Profile:

• Bachelor’s degree in HR, Business Administration, or related field.
• 4–6 years of HR & Admin experience in KSA, preferably in the retail industry.
• Strong command of Arabic and English.
• Proficiency in Qiwa, Muqeem, Absher, and HRMS platforms.
• In-depth knowledge of Saudi labor law.
• Strong organizational and administrative capabilities.
• Ability to work independently and handle confidential information discreetly.

About the Role:
The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:

• Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
• Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
• Direct customers towards the organization's services that meet their requests and needs.
• Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
• Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
• Develop and present visually impactful PowerPoint presentations for internal teams and customers.
• Collaborate effectively with team members to refine customer service protocols.
• Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
• Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
• Gather and analyze insights from customer experiences to identify trends for service improvement.

Requirements:

• Minimum 5-7 years of experience in customer service or client-facing roles.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Proven track record in managing customer relationships.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• High adaptability and resourcefulness in unforeseen challenges.
• Cultural sensitivity and adaptability in communication.

About the Company:
Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.

We’re Hiring: Executive Chef
We are seeking an exceptional Executive Chef with 7 years of proven culinary experience to lead our kitchen and uphold the highest standards of quality and presentation.

Role Overview:

• Oversee all kitchen operations with precision and professionalism.
• Develop refined, high-quality menus that reflect creativity and consistency.
• Lead and inspire the culinary team to deliver outstanding results.
• Ensure strict adherence to hygiene, safety, and food quality standards.
• Manage costing, inventory, and overall kitchen efficiency.

Requirements:

• A minimum of 7 years of culinary experience, including leadership roles.
• Strong culinary expertise and a sharp eye for detail.
• Excellent leadership, communication, and organizational skills.
• Culinary certification is an advantage.