img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationUmluj
Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms and eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa, the resort embodies luxury. It is situated next to an 18-hole championship golf course, reflecting Fairmont's reputation as a world-class golf destination. The location is set on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description
As a Cluster Reservation Agent, your responsibilities will include:
  • Processing individual and group reservation requests efficiently and accurately through Opera / Accor systems.
  • Responding promptly to inquiries via phone, email, website, or OTA platforms.
  • Upselling higher room categories and promoting hotel packages to maximize revenue.
  • Ensuring all bookings are confirmed with complete and accurate guest information.
System & Reporting
  • Maintaining reservation records and updating changes, cancellations, and no-shows.
  • Monitoring daily arrivals and coordinating with the front office and housekeeping teams.
  • Preparing and sending daily/weekly reservation reports as required.
  • Ensuring rate parity across all booking channels.
Guest Communication & Service
  • Handling special requests (early check-in, late check-out, VIP amenities, etc.).
  • Communicating professionally with travel agents, corporate clients, and walk-in guests.
  • Resolving booking-related issues or escalating when necessary.
Job Specifications
  • Maintaining confidentiality of guest information in line with data privacy standards.
  • Liaising with sales, revenue, and front office teams for group bookings or long stays.
  • Following Accor policies, reservation procedures, and brand standards.
  • Supporting in overbooking situations as per hotel revenue strategy.
Qualifications
  • Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
  • Knowledge of Opera PMS / Accor reservation systems is an advantage.
  • Strong communication skills in English (Arabic is a plus).
  • Customer-oriented with a positive and professional attitude.
  • Ability to multitask and work under pressure.
  • Basic knowledge of Microsoft Office (Excel, Outlook).

Requirements

  • No experience required

Similar Jobs

General Security Manager

📣 Job AdNew

Raffles & Fairmont the Red Sea

Full-time
Join Raffles & Fairmont the Red Sea as Cluster Security Manager
Are you an experienced security professional looking to lead security operations in a luxury environment? Raffles & Fairmont are seeking a visionary Cluster Director of Security to ensure the safety and security of guests, staff, and assets at our properties in Umluj, Saudi Arabia.
Responsibilities:
  • Develop and implement security policies, procedures, and protocols.
  • Conduct risk assessments and develop mitigation strategies.
  • Oversee training and management of security personnel.
  • Collaborate with local law enforcement for compliance.
  • Manage security budgets and resources across the cluster.
  • Implement and maintain advanced security technologies and systems.
  • Lead crisis management efforts and coordinate emergency responses.
  • Provide security briefings and reports to senior management.
  • Ensure security measures align with luxury standards.
  • Stay informed about global security trends and best practices.
Qualifications:
  • Bachelor's degree in Security Management, Criminal Justice, or a related field.
  • Advanced security certifications (CPP or PSP).
  • 10+ years of security management experience, with at least 5 in leadership roles.
  • Proven track record in luxury hospitality security operations.
  • Extensive knowledge of security management systems and crisis management.
  • Excellent leadership and interpersonal skills.
  • Fluency in English; Arabic is a plus.
  • Willing to relocate to Umluj and adapt to local culture.
Additional Requirements:
  • Experience in project coordination during pre-opening stages.
  • Proactive approach with strong ownership and accountability.
  • Impeccable grooming aligned with luxury standards.

breifcase2-5 years

locationUmluj

2 days ago

General Security Manager

📣 Job AdNew

Grand Hyatt The Red Sea

Full-time
Join Our Team as a Security Manager!
At Grand Hyatt The Red Sea, we are seeking a dedicated Security Manager to ensure the safety and security of our guests, employees, and assets. This role is crucial in enhancing our operations while aligning with Hyatt International's Corporate Strategies and brand standards.

Key Responsibilities:
  • Oversee the efficient running of the security department.
  • Develop, implement, monitor, and evaluate the hotel’s safety and security procedures.
  • Ensure compliance with fire safety regulations and protection of employees and assets.

Qualifications:
  • Professional diploma or certificate in Safety and Security.
  • Minimum 2 years of work experience as a Security Manager or Assistant Security Manager.
  • Strong practical, operational, and administrative skills.

We invite Saudi nationals to apply and be part of a team focused on excellence!

breifcase2-5 years

locationUmluj

2 days ago

Laundryman

📣 Job AdNew

Marriott International, Inc

SR 4,000 / Month dotFull-time
Join Marriott International as a Laundry Attendant!
At Marriott International, we believe that a meticulously clean environment contributes to an exceptional guest experience. As a Laundry Attendant, you will play a vital role in maintaining the cleanliness of our linens and uniforms, ensuring that every guest feels comfortable and welcomed.

Key Responsibilities:
  • Responsible for washing, drying, and folding linens and uniforms to uphold the highest cleanliness standards.
  • Maintain equipment and report any maintenance needs promptly.
  • Ensure that laundry is processed in a timely manner, meeting guest and operational demands.
  • Follow safety protocols while handling chemicals and operating laundry machinery.

Requirements:
  • Ability to lift and maneuver items weighing up to 50 pounds.
  • Strong attention to detail and commitment to quality.
  • Ability to work efficiently within a team environment.
  • Prior experience in laundry services is a plus, but not required.

Join us and be part of a dynamic team at Marriott International, where your contributions will make a real difference in our guests' experiences!

breifcase0-1 years

locationUmluj

2 days ago

You may also like