أخصائي خدمة عملاء📣 إعلان

Join Our Team as a Customer Service Representative!
We are excited to announce that Namaya Investment is looking for passionate Customer Service Representatives to join our expanding team!

About Us:
Namaya Investment is a fully Saudi platform providing access to global markets including currencies, commodities, indices, gold, and oil. We pride ourselves on offering a transparent, secure, and commission-free trading environment that is fully compliant with Islamic Shariah principles.

The Role:
As the voice of Namaya, you will be the bridge between our company and our valued clients. Your responsibilities will include:

• Providing top-tier first-level support via live chat, email, and phone.
• Balancing customer needs with company guidelines professionally.
• Communicating clearly in both Arabic and English.
• Ensuring compliance with Cyprus and global regulations.
• Delivering a “WOW” service experience that exceeds expectations.

Requirements:
📍 Location: Based in Dammam or Riyadh.
Excellent command of Arabic and English.
Flexibility to work shifts and weekends (5 working days per week).
A basic understanding of financial markets.
Previous experience in customer service.
Highly motivated with a service-oriented mindset.

Ready to start your journey with us? Apply now!

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.