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Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. Our hotels are recognized for creating some of the world’s most sought-after properties, providing legendary service inspired by Asian heritage.

About The Job
Based at the Mandarin Oriental Al Faisaliah Riyadh, the Reservations Agent is responsible for overall guest satisfaction by greeting guests warmly and anticipating their individual needs. Responsibilities include processing and confirming guest reservations, maintaining effective communication regarding reservations, and ensuring smooth service delivery across different departments.

Key Responsibilities:

• Answer the hotel’s main telephone number and assist guests and colleagues accordingly.
• Process and confirm guest reservations for rooms, food and beverage, and spa services.
• Maintain established filing systems for all correspondence.
• Document and accommodate special requests from guests.
• Support customer loyalty and property’s brand standards through excellent service.

What We Expect:

• To safeguard all personal and confidential information of guests and colleagues.
• Adhere to hotel policies regarding network and internet usage.
• Support and adhere to all policies & procedures relating to guest safety and sustainability.

Our Commitment to You:

• Learning & Development opportunities tailored for your career growth.
• Health & wellness programs promoting work-life balance.
• Competitive salary and health insurance benefits.

Join Our Team as a Reservations Agent at Rotana Hotels!
Your role as a Reservations Agent is crucial in providing exceptional service to our guests. We are looking for passionate and dynamic individuals who excel in customer service and can offer creative solutions to enhance our guests’ experience.

Key Responsibilities:

• Process and confirm guest room reservations made by clients through phone, letter, or fax.
• Input all reservations into the computer, ensuring accurate record-keeping.
• Address inquiries, complaints, and requests related to reservations.
• Stay updated with all hotel promotions and follow established procedures for processing reservations.
• Demonstrate complete product knowledge and manage rates effectively.
• Maintain filing systems for correspondence and prepare reports as needed.
• Promote good public relations and strive to maximize business.
• Ensure accurate room status information is maintained at all times.
• Answer incoming calls and process information received via fax and email promptly.
• Organize visa requests for hotel guests in accordance with hotel policy.
• Upsell services whenever possible.

Qualifications:
The ideal candidate should have a diploma or degree in the hospitality field and previous experience in hotel reservations. You should be computer literate and possess excellent communication skills, along with proficiency in written and spoken English. Additional language skills are a plus.

Key Competencies:

• Customer Focus
• Teamwork
• Responsibility
• Adaptability
• Understanding the Job
• Recognizing Differences

If you are enthusiastic about hospitality and ready to take your career to the next level, we encourage you to apply and join us at Rotana Hotels!