Join Our Team as a Customer Services SpecialistAt Mohammed Alusaifer Company for Development and Real Estate Investment, we pride ourselves on delivering exceptional customer experiences. We are seeking a dedicated Customer Services Specialist to join our team in Aţ Ţā’if, Makkah. In this role, you will be the first point of contact for our valued guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Respond to customer inquiries in a timely and effective manner.
- Ensure a smooth check-in and check-out process.
- Keep the Customer Service Manager informed of any relevant guest feedback or issues.
- Maintain a high level of customer service at all times.
- Attend training sessions and assist in developing the night team as necessary.
- Utilize sales techniques to promote hotel services and amenities.
- Adhere to all resort policies regarding cash handling and payment methods.
- Comply with resort security and fire regulations, as well as all health and safety legislation.
- Assist other departments as needed.
Qualifications:- Strong communication skills.
- Commitment to providing high-level customer service.
- Ability to remain calm and efficient with attention to detail.
- Capability to multitask while maintaining a positive attitude when dealing with guests.
- Able to work both independently and as part of a team.
- Advanced technological proficiency.
