ممثل خدمة عملاء (كول سنتر)

Join our Team as a Reservations Agent at Hilton!

As a Reservations Agent, you will serve as the primary contact for room reservations at our hotel, playing a crucial role in influencing guest decisions to stay with us. Your mission is to provide excellent service and meet guest needs effectively.

Key Responsibilities:

• Convert inquiries into confirmed bookings swiftly.
• Respond positively to sales inquiries to generate future opportunities.
• Identify and pursue sales leads as necessary.
• Ensure accurate completion of all reservations, aligning with guest expectations.
• Deliver prompt and efficient service while upholding the hotel brand standards.

What We’re Looking For:
A Reservations Agent at Hilton exemplifies our commitment to exceptional guest service. Candidates should possess:

• A passion for delivering exceptional service.
• Professional telephone manners and top-notch communication skills.
• Strong organizational and administrative abilities.
• Intermediate proficiency in computer usage.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Relevant tertiary qualifications or collegiate-level degrees.

About Hilton:
Hilton is a global hospitality leader, dedicated to providing unparalleled service and experiences. Our vision is to fill the earth with the light and warmth of hospitality, as we have done for over a century. Join us and become a part of an extraordinary team, where our Team Members are at the heart of everything we do!