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Join Hilton as a Receptionist! As a pivotal part of our team, your role will be instrumental in providing exceptional reception services to our distinguished guests, ensuring a memorable experience from the moment they check in until they check out.

Key Responsibilities:

• Achieve positive outcomes from guest queries efficiently.
• Manage check-in/check-out processes and perform necessary audit procedures.
• Keep Front Office Manager and Reception Supervisors informed of relevant guest feedback.
• Exhibit exemplary customer service skills at all times.
• Participate in training sessions and contribute to the development of the Night Team.
• Utilize knowledge of hotel offerings, including room categories and promotions, to maximize occupancy and promote services.
• Follow proper procedures for handling foreign currencies and payments.
• Adhere to hotel security and health/safety regulations.
• Assist other departments as needed.

Qualifications:

• Experience in a customer-focused environment.
• A completed high school certificate or equivalent.
• A positive attitude and strong communication skills.
• Commitment to high standards of customer service.
• Excellent grooming and appearance standards.
• Ability to work independently and as part of a team.
• Competency in IT systems is required.

Preferred Attributes:

• Prior experience with cash handling.

Experience the legacy of hospitality at Hilton, where our team members embody our vision of filling the earth with the light and warmth of hospitality.