Join our team at Raffles Hotels & Resorts as a Reservations Specialist!In this role, you will consistently offer exceptional, friendly, and engaging service to our guests while maximizing revenue through effective up-selling techniques. Your responsibilities include:
- Updating reservations to ensure a seamless check-in and check-out process.
- Promptly answering telephone and email inquiries, assisting guests regarding hotel facilities in an informative and helpful manner.
- Taking ownership of guest requests and ensuring follow-ups in accordance with hotel standards.
- Recommending property facilities and assisting guests with special requests.
- Booking room reservation requests and ensuring accurate information is entered into our systems.
- Performing other duties as assigned.
Qualifications:We're looking for candidates who are computer literate in Microsoft Windows applications with the ability to work cohesively as part of a team. Your ability to focus on guest needs while remaining calm and courteous is essential. A guest-focused personality is required, and prior experience is an asset. Familiarity with Opera or similar property management systems is preferable along with strong interpersonal and problem-solving abilities. Fluency in both Arabic and English is necessary.
About Raffles Hotels & Resorts:Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are renowned for their timeless elegance and remarkable service. At Raffles, we pride ourselves on fostering culture and supporting local communities through various initiatives. Join us in crafting memorable experiences for our guests!
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