Warehouse Specialist

- Responding to customer inquiries

- Exploring and resolving customer issues and complaints, negotiating direct problem solutions, escalating more complex issues to the complaints officer, and coordinating with the sales department, technical department, or other departments

- Providing information about the company's offerings

- Providing proactive assistance to customers

- Building and developing the knowledge base

- Processing transactions and requests

- Requesting customer feedback

- Analyzing customer opinions

- Handling administrative tasks

- Tracking customer service metrics

Purchasing Specialist required to work for a leading company in its field, with at least 3 years of experience in purchasing and negotiating with suppliers. The candidate will be responsible for managing purchasing operations efficiently and effectively, ensuring the best prices and required quality. The job holder will perform the following tasks:

• Managing relationships with suppliers and developing a reliable database of suppliers

• Preparing and implementing purchasing plans according to the company's needs

• Negotiating prices and terms with suppliers

• Following up on purchase orders from start to delivery

• Preparing periodic reports on purchasing and supplier performance

• Ensuring compliance with approved purchasing policies and procedures

• Participating in market analysis and identifying cost-saving opportunities

• Coordination with other departments to meet their material and service needs