Business Manager

Job Description

Job Title: Hotel Reception Supervisor

Responsibilities:

• Team Management: Supervising reception staff and directing them to ensure outstanding customer service.
• Staff Training: Training and developing team skills to ensure compliance with service standards.
• Guest Reception: Welcoming guests and providing necessary assistance during check-in and check-out procedures.
• Operational Coordination: Managing check-in and check-out processes accurately and quickly, ensuring smooth workflow.
• Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.
• Booking Management: Monitoring the booking system and ensuring the accuracy of reservations, making adjustments as necessary.
• Collaboration with Other Departments: Working with room service and cleaning teams to ensure a comfortable experience for guests.
• Reporting: Preparing daily reports on office performance and guest movement.

Qualifications:

• Strong communication skills and leadership ability.
• Ability to handle pressure and effectively manage time.
• Advanced knowledge of computer fundamentals.
• Previous experience in hospitality or management, preferably in a supervisory role.
• Excellent English language skills.

General Description:

We are looking for an enthusiastic customer service representative with excellent communication skills to join our brand team.

Main Tasks and Responsibilities:

• Responding to customer calls, emails, and inquiries through various communication channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Scheduling appointments and following up on orders according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Collaborating with other departments flexibly.
• Adhering to customer service standards and achieving specified performance goals.
• Submitting daily and monthly reports

Required Skills and Qualifications:

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in both Arabic and English.
• Problem-solving skills and the ability to handle customers under pressure.
• Proficiency in using computers, Microsoft Office programs, and Customer Relationship Management (CRM) systems.
• Politeness, patience, and a collaborative spirit.