Call Center Agent📣 Job Ad

Job: Call Center Employee Objective: To provide outstanding customer service via telephone, email, and chat, through effective communication and problem-solving. Requirements: - Diploma or Bachelor's degree in a relevant field - Ability to work in a "shifts" environment - Strong written and verbal communication skills - Ability to work under pressure and handle multiple customers simultaneously - Experience or knowledge of customer service principles - Empathy and patience in dealing with complaints - Proficiency in using CRM systems and various software - Willingness to learn and work flexible hours Tasks: - Responding to customer inquiries through various channels - Accurately documenting interactions in the system - Providing effective solutions according to company policies - De-escalating difficult situations and ensuring customer satisfaction - Participating in ongoing training and development - Collaborating with the team to improve service - Achieving required performance indicators Required Skills: - Clear and professional communication - Focus on customer satisfaction - Problem-solving quickly - Adapting to changes - Organizing and managing time - Teamwork and self-motivation