Captain Waiter📣 Job Ad

Join Dana Rayhaan by Rotana!
We are currently seeking dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers. As a Captain, you will play a vital role in delivering exceptional service to our guests, ensuring their stay becomes a memorable experience. Your key responsibilities will include:

• Performing all necessary tasks to service food & beverage according to the hotel's performance standards.
• Acquiring in-depth knowledge of the food & beverage menu to assist and provide advice to guests.
• Practicing good customer relations and effectively addressing customer complaints and queries.
• Ensuring the Outlet is set up for service and supervising operations for smooth execution.
• Directing and supervising the service team to uphold performance standards.
• Training colleagues adequately to perform their duties effectively.
• Organizing, planning, and controlling supplies while maintaining concise records of all beverage stock.
• Minimizing wastage, breakage, and spoilage.
• Using upselling techniques to exceed guest expectations and increase revenue.

Skills and Qualifications:
The ideal candidate will possess a diploma or degree in hospitality with a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is essential, and familiarity with Micros is desirable. Previous experience in minor leadership or supervisory roles is a definite advantage.

Key Competencies:
The successful candidate will be customer-driven, proactive, and have a charismatic, approachable demeanor. You will thrive under pressure in a fast-paced environment and collaborate well with a multicultural team and diverse guests while demonstrating:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork