img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
Join Our Team as a Reservations Agent!

Centro Hotels by Rotana invites passionate and dynamic individuals who are guest-focused and dedicated to delivering exceptional customer service to join our team as a Reservations Agent.

Key Responsibilities:
  • Process and confirm guest room reservations made through various channels including phone and written requests.
  • Input all reservations into the system and manage inquiries, complaints, and requests regarding reservations.
  • Stay informed about hotel promotions and follow established procedures for processing reservations.
  • Maintain a filing system for all correspondence and compile reports as required by the Reservations Manager.
  • Enhance business through effective public relations and accurate room status management.
  • Ensure all incoming calls and emails are managed according to Rotana standards.
  • Assist with visa requests for guests and promote upselling opportunities.

Qualifications:
  • A diploma or degree in hospitality or a related field.
  • Previous experience in hotel reservations is preferred.
  • Excellent communication skills with proficiency in English; additional language skills are advantageous.

Ideal Candidate:
The ideal candidate is proactive, customer-focused, and possesses a dynamic, approachable character. You should be able to work independently and develop professional relationships with customers both internally and externally. Key competencies include teamwork, adaptability, and a strong customer focus.

Requirements

  • For Saudis Only
  • No experience required

Similar Jobs

Marketing Specialist

📣 Job Ad

51Talk Headquarters

Full-time
About Us:
At 51Talk, we are pioneers in the education industry, with a commitment to innovation and excellence. As we continue to expand our reach globally, we are looking for a seasoned Marketing Specialist to enhance our marketing efforts and contribute to our growth. This role is ideal for professionals who are eager to deepen their marketing expertise and play a pivotal role in a leading international company.

Job Description:
The Marketing Specialist will be responsible for crafting and executing comprehensive marketing strategies to enhance our brand presence and drive business growth. This role demands a high level of creativity, analytical prowess, and proficiency in various marketing platforms.

Responsibilities:
  • Design and implement innovative marketing campaigns across multiple channels including social media, digital platforms, email, and WhatsApp.
  • Develop and refine strategies for influencer marketing to effectively engage with target audiences.
  • Analyze marketing data to identify trends, measure performance, and refine strategies to improve effectiveness.
  • Collaborate closely with other departments to ensure a unified approach to customer outreach.
  • Continuously research and test new marketing channels and technologies to stay at the forefront of industry trends.
  • Report on the effectiveness of marketing campaigns and provide actionable insights.

Skills and Qualifications:
  • Bachelor’s degree in Marketing, Business Administration, or related field.
  • At least 2 years of professional experience in marketing, with a proven track record of successful campaign management.
  • Strong communication skills for effective collaboration across various departments.
  • Advanced skills in data analysis with the ability to translate insights into action.
  • Proficient in Business English, suitable for an international workplace.
  • Experience with CRM tools, Google Analytics, and marketing automation platforms.
  • Self-motivated, detail-oriented, and capable of managing multiple projects simultaneously.

Why Join Us?
51Talk is a dynamic workplace that offers its employees opportunities for professional growth, creativity, and development. Our team is driven by innovation and is committed to achieving market-leading results. As part of our team, you will have the opportunity to work on exciting projects that influence the education industry and shape the future of our global brand.

breifcase0-1 years

locationAl Khobar

16 days ago