Reservations Agent📣 Job Ad

Join Our Team as a Reservations Agent!

Centro Hotels by Rotana invites passionate and dynamic individuals who are guest-focused and dedicated to delivering exceptional customer service to join our team as a Reservations Agent.

Key Responsibilities:

• Process and confirm guest room reservations made through various channels including phone and written requests.
• Input all reservations into the system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about hotel promotions and follow established procedures for processing reservations.
• Maintain a filing system for all correspondence and compile reports as required by the Reservations Manager.
• Enhance business through effective public relations and accurate room status management.
• Ensure all incoming calls and emails are managed according to Rotana standards.
• Assist with visa requests for guests and promote upselling opportunities.

Qualifications:

• A diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations is preferred.
• Excellent communication skills with proficiency in English; additional language skills are advantageous.

Ideal Candidate:
The ideal candidate is proactive, customer-focused, and possesses a dynamic, approachable character. You should be able to work independently and develop professional relationships with customers both internally and externally. Key competencies include teamwork, adaptability, and a strong customer focus.

Join Dar wa Emaar as a Sales Specialist
As a Sales Specialist, you will play a crucial role in promoting our products and understanding potential customers' needs. You will be responsible for consultation, assessing leads, and maintaining detailed sales activity data. Your objective is to convert customers into success partners through effective sales strategies.

Key Responsibilities:

• Consult with potential customers and identify their requirements.
• Prioritize leads based on their backgrounds and interests.
• Promote Dar wa Emaar’s products logically to encourage partnership.
• Maintain accurate sales activity data, including visits and marketing channels.
• Close sales and ensure targets are met.
• Follow up with customers regarding their interests and financing options.
• Prepare weekly reports detailing sales activities and statuses.

Requirements:

• Saudi National.
• Bachelor’s degree in marketing or a related field.
• 3+ years of B2C sales experience in the Real Estate or Banking industry.

Job Summary: We are looking for a proactive and results-oriented Assistant Manager - Sales to drive business development in the region, focusing on selling hardware items, building materials, construction items, and machine tools. The role involves leading a sales team and coordinating department functions to achieve sales targets and expand market presence.

Key Responsibilities:

• Develop and execute business development strategies to increase sales of hardware, building materials, construction items, and machine tools.
• Lead and manage the sales team, providing guidance and support to achieve individual and team sales targets.
• Coordinate sales department functions to ensure seamless operations and customer satisfaction.
• Establish and maintain strong relationships with key clients and stakeholders.
• Conduct market research to identify new business opportunities and stay informed about industry trends.
• Prepare and present sales reports and forecasts to senior management.
• Collaborate with marketing and product teams to align sales strategies with company goals.

Desired Candidate Profile:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 35 years of experience in sales, preferably in the hardware and construction industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to travel within the region as required.

Skills: Strategic thinking and problem-solving skills, strong organizational and time-management abilities, ability to adapt to different markets and cultural environments.