Customer Services Manager📣 Job Ad

Join Our Team as a Customer Service Manager at Luxury Brands Automotive Company!
We are seeking a dedicated Customer Service Manager who will oversee all aspects of customer service within our organization. In this role, you will lead a talented team, ensuring exceptional service quality and customer satisfaction.

Responsibilities:

• Lead and guide the customer service team to achieve performance goals.
• Develop and implement strategies to improve customer experience.
• Analyze customer data to identify trends and areas for improvement.
• Coordinate with other departments, such as sales and marketing, to meet customer needs.
• Provide ongoing training and support to the customer service team.
• Manage complaints and issues to ensure effective resolution.
• Prepare periodic reports on customer service performance.
• Identify opportunities for improving internal processes.
• Provide feedback and recommendations to senior management.
• Develop customer loyalty programs to enhance long-term relationships.

Preferred Candidate:

• Minimum of 5 years of experience in customer service management.
• Strong leadership abilities and team motivation skills.
• Ability to analyze data and make data-driven decisions.
• Excellent communication skills in Arabic and English.
• Experience with Customer Relationship Management (CRM) systems.
• Capability to work under pressure and manage multiple priorities.
• Passion for enhancing customer experiences.
• Effective problem-solving skills.
• Ability to develop innovative strategies for customer engagement.
• Adaptability to rapidly changing work environments.

Job Opening: Marketing Manager – KSA Retail & Home Appliances Expert
Contract Role | Location: Kingdom of Saudi Arabia (KSA)

Company Overview – Datalex
Datalex is a next-generation AI and data solutions company. We specialize in collecting, structuring, and transforming data from multiple sources to accelerate businesses on their journey toward artificial intelligence adoption.

Our core mission is to make data simple, smart, and actionable. Through our AI-powered platforms and hybrid data management solutions, we enable clients to optimize operations, improve decision-making, and unlock new revenue streams. We serve a wide range of industries, including retail, consumer electronics, FMCG, and logistics.

Role Summary
We are looking for a Marketing Manager – KSA Retail & Home Appliances Expert. The ideal candidate will bring deep expertise in the Saudi retail and home appliances market and will be responsible for designing and executing marketing strategies for our AI-based platforms tailored to this segment.

Key Responsibilities

• Market Strategy & Positioning: Develop and execute marketing plans specific to the KSA retail and home appliances industry.
• Product Marketing & Messaging: Create compelling product positioning and value propositions for AI platforms.
• Campaign Management: Plan and execute integrated campaigns to drive platform awareness and lead generation.
• Market Intelligence: Analyze retail and consumer behavior trends across Saudi Arabia.
• Stakeholder Coordination: Collaborate with various teams to ensure alignment with commercial goals.

AI Platforms You’ll Help Promote: QuickTrack, DLX Pay, Stellex, BIQlik, IncentiveIQ

Candidate Profile & Qualifications:

• 5+ years of experience in marketing within the KSA retail or home appliances industry.
• Proven ability to create and execute data-driven marketing campaigns.
• Understanding of KSA’s retail dynamics and consumer behavior.
• Strong presentation and communication skills (English & Arabic preferred).
• Bachelor’s degree in Marketing, Business Administration, or related field.

What We Offer:

• Work with cutting-edge AI technologies.
• Opportunity to drive regional market strategies.
• Flexible work arrangement.
• Dynamic and innovative team culture.
• Competitive compensation based on experience.