Customer Services Manager

in Wiso Cafe & Bakery

about 6 hours ago

	Salary	4,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Yarmok, Al Khobar

Location: Khobar, Saudi Arabia

Industry: Café / Food & Beverage

Email Cv at - f@*****************

Position Summary:

We are seeking a passionate and detail-oriented Customer Service professional to join our team at WISO Café – Khobar, one of our largest and most prestigious branches. The ideal candidate will play a central role in ensuring a 100% customer satisfaction rate, from the moment guests walk in until they leave. The goal is to provide every customer with a flawless experience through close follow-up, immediate response to concerns, and consistent delivery of top-quality service.

Key Responsibilities:

• Warmly greet and welcome all customers, creating a positive and inviting atmosphere.

• Monitor and support the customer throughout their entire visit to ensure full satisfaction.

• Proactively check in with guests during their stay to guarantee all needs are met.

• Address and resolve any issues or complaints promptly and professionally.

• Accurately take and follow up on customer orders in coordination with the service team.

• Maintain cleanliness and organization in the customer area at all times.

• Ensure that all staff are aligned with service quality standards.

• Promote café offers, loyalty programs, and seasonal campaigns to customers.

• Collect customer feedback after visits and report insights to the management for continuous improvement.

• Submit regular reports to management on customer satisfaction levels and service enhancement opportunities.

• Your core mission: flawless service, full satisfaction, and happy returning customers.

⸻

Qualifications:

• Previous experience in customer service or hospitality, preferably in cafés or restaurants.

• Excellent communication skills in both Arabic and English.

• Friendly, attentive personality with strong attention to detail.

• Ability to remain calm and professional under pressure.

• Fully committed to punctuality, personal appearance, and professional behavior.

• Familiarity with POS systems and customer service tools.

⸻

Why Join WISO – Khobar?

• Work in one of our flagship and high-profile branches.

• Be part of a passionate team focused on delivering unforgettable customer experiences.

• Enjoy opportunities for professional growth within a rapidly expanding café brand.

Requirements

For Saudis Only
GOSI Registration Required
Requires 2-5 Years experience
Intermediate in English

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